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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Contract Logistics IT Support Specialist - **Company:** Amazon.com, Inc. - **Location:** Shepherdsville, KY, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software Documentation, System Configuration, Issue Tracking Systems, Release Management, Warehouse Management Systems - **Published:** September 3, 2026 - **Apply:** https://www.careerjet.com/job/usa2aae78dc391cde189fb8dc8c06a7ff5/eaa ## About the Role * 3+ years experience in shipping/receiving, inventory control, operations management with hands on warehouse systems usage/experience * Operational knowledge / ability to troubleshoot warehouse system (WMS) environments. * knowledge of customer requirements as it relates to system setup * ability to work between warehouse system capabilities and local operational processes (order management, inventory, receiving, and shipping) * Strong interpersonal skills (communication, teamwork, positive attitude) ## Description As the IT Support Specialist, you are responsible for providing systems support across operations management, customers, and warehouse floor users. This role serves as a key liaison for order, SKU, and location management within warehouse management systems (WMS), while delivering shop floor technical support, troubleshooting system-related issues, and coordinating the escalation and resolution of warehouse technology incidents to ensure operational continuity and customer satisfaction. How you create impact * Primary shop floor support for local site system operational issues including: First level contact for shop floor / operations management issues Basic troubleshooting of order management and stock management issues Work with users on preventative action based upon findings Support ticket creation / escalation and follow up * Ongoing support / coordination of WMS and related systems to include: Warehouse (location) and customer (article) maintenance Identification of process changes that will impact system documentation (i.e. work instructions) Local user training as possible Hardware (printers, RF guns, network etc.) troubleshooting with the assistance of helpdesk Supporting release management activities led by IT team (i.e testing new functionality, verifying document changes etc.) * Support of local users regarding coordinating reporting requirements. * Participating in trainings led by IT team to be able to provide first level of support with minimal supervision, Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers., As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. ## Related Videos - [Enterprise Linux as Container Images](https://www.wearedevelopers.com/videos/1610-enterprise-linux-as-container-images) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)