> Markdown version of [/jobs/ext/2695339-it-associate-service-support](https://www.wearedevelopers.com/jobs/ext/2695339-it-associate-service-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT - Associate - Service Support

- **Company:** Charles Schwab Inc.
- **Location:** Orlando, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, JIRA, Bomgar, Configuration Management Databases, Software Debugging, Issue Tracking Systems, Remote Service Software, Office365, Break Fix, Casper Suite, Survivable Remote Site Telephony
- **Published:** September 3, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3375531759&tx=JK2519FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum 2 years of working in a service desk or desktop support environment or Bachelors Degree.
 * Current working experience with Schwab systems and processes
 * 2+ years experience supporting users in their use of applications such as Microsoft O365, Windows OS and Apple OS.
 * 2 + years experience with Asset Management, Request and Incident ticketing systems (CMDB, Remedy, JIRA, etc)
 * Military education or experience may be considered in lieu of civilian requirements listed
 * Solves a range of straightforward problems and provides technical support
 * Typically receives general instructions on routine work, detailed instructions on new projects or assignments
 * Communicates technical concepts directly with customers
 * Participates as a member of a project team
 * Collaborates with peersand more experienced colleagues
 * Ability to manage\multitask high volume of tickets on a daily basis (>100) with minimal supervision while maintaining SLA's
 * Proficiency with technology, tools, and processes that support your work.
 * Solid experience with hands-on technical support for end user computing devices

## Description

* Support Orlando Service Center
 * Ensure smooth operations and fast issue resolution.
 * Meet service standards and business SLAs.
 * Collaborate with peers across all Schwab service centers and business support teams.
 * Provide hands-on troubleshooting and technical assistance., * Diagnosing and troubleshooting routine to moderately complex technical issues
 * Contributing to solutions for straightforward business problems
 * Interacting with high-level individual contributors and managers
 * Reporting design, reliability, and maintenance problems or bugs
 * Providing incident status updates to management and end-users per service level guidelines
 * Resolving complex problems escalated from NSD.
 * Analyzing issues to diagnose, repair, maintain, and debug hardware and software, and evaluating alternative solutions before deciding on the path forward.
 * Using best practices and business knowledge to enhance products or services.
 * Making a positive impact on your team
 * Receiving and following detailed instructions
 * Schwab Remote Support Tools for Windows\Mac (SRST, JAMF, Bomgar)
 * Following Reclaim Processes to improve efficiency
 * Remedy Ticket Creation\tracking experience
 * SME Reclaim Process
 * UPS CampusShip
 * Coordination between multiple teams (Mailroom\Onsite\Security\etc..) to ensure Schwab assets are reclaimed in a timely manner to meet Audit requirements

In addition to the salary range, this role is also eligible for bonus or incentive opportunities


## Related Videos

- [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)