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# IT Services Support Manager

- **Company:** Virginia Department of Health
- **Location:** United States
- **Salary:** $78,000.0 - $90,045.0
- **Contract:** Permanent contract
- **Skills:** HTML, Java (Programming Language), Agile Methodology, Unit Testing, Software Documentation, Medical Software, Issue Tracking Systems, Oracle Databases, Program Design Languages, Oracle Apex, Software Engineering, Web Applications, EHR Systems, Safety Critical Systems, Information Technology
- **Published:** September 3, 2026
- **Apply:** https://www.dice.com/job-detail/3de35cbc-d223-4f55-9f67-ab205b242f90

## About the Role

Demonstrates advanced problem-solving and troubleshooting abilities
Demonstrates an informed knowledge of business areas that facilitates
information technology solutions
Good analytical skills; experience in documenting requirements and
writing requirement mapping documents; ability to work collaboratively with
lead multi-talented teams; accepts individual and team responsibilities;
extensive experience in participating in documenting program design and
specifications
Strong ability to document meeting minutes and translate that into
meeting notes and requirements
Strong ability to multitask
Develops, publishes, reviews, and maintains technical documentation
(self-help resources, FAQs, etc.) for IT and App users.
Experience using an IT service management or similar ticketing system
Self-starter with ability to balance multiple priorities.
Ability to handle stress and maintain professionalism

Additional Considerations

Demonstrates application unit testing knowledge
In-depth knowledge of mission critical applications required
Strong verbal and written communication skills required
Experience with EHR systems or Medical Applications
Demonstrated experience developing and/or maintaining web applications
using Oracle APEX, Java and HTML and Oracle databases.
Experience with Software Development cycle, agile methodology.

## Description

This position provides daily oversight of the OIM Information Technology Customer Support Center. Provides operational and administrative management of the ITCS staff and resolves escalated requests for assistance. Collects type of request data and makes recommendations to reduce requests for assistance with specific applications. Creates and maintains system documentation such as user guides/training documents/release notes and manages development and coordination of user training on new and enhanced software releases of OIM applications. Assists with creating and updating OIM webpage FAQs. Supports OIM Project Management office with assessing business technology requirements and documentation. Reviews meeting notes, user manuals, requirements documents, requirements mapping documents, and release notes for proper format, contents and accuracy., In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer


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