> Markdown version of [/jobs/ext/2695370-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/2695370-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Hays Specialist Recruitment LLC - **Location:** Stamford, CT, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Software Applications, Computer Networks, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Microsoft Office, Routing, Remote Access Technology, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Firewalls (Computer Science), Network Server - **Published:** September 3, 2026 - **Apply:** https://www.hays.com/job-detail/it-support-analyst-connecticut_1186343 ## About the Role The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available., * Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. * Ability to utilize Microsoft Office for support, reporting and documentation. * Excellent oral and written communication skills. * Ability to provide technical support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired. * Good problem-solving skills, ability to visualize a problem or situation and think abstractly to solve it. * Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise professionalism during stressful situations. * Ability to think around problems and come up with creative solutions * Ability to work with or without direct supervision. * Working knowledge of common operating systems and software applications. * Valid US Driver's license is required * Valid Passport is preferred in the event International Travel is required * Bachelor's degree (B.A. or B.S.) from a four-year college or university * 1-3 years related experience or equivalent combination of education and experience., You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. ## Description * Desktop support, local apps support, troubleshooting issues associated with network, local servers, printers, remote access, and file shares. * Travel to support on-location broadcast sporting events both domestically and internationally. * Responsible for the analysis, segmentation, isolation and resolution or implementation of client service needs. * High level of experience with Apple OS X, Microsoft Windows (desktop/server); Linux/Unix a plus * Escalate to the appropriate group when the clients' needs are beyond the scope of this position * Become familiar with each department and their respective applications. * Learn fundamental operations of commonly used software, hardware, and other equipment. * Follow standard operating procedures; accurately log all tickets using the defined tracking software. * Other duties as assigned by the Support Desk Manager. * Working knowledge of networking concepts: TCP/IP, LAN/WAN, VLANS, DHCP, DNS, Routing, Switching and Firewalls is highly preferred ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)