> Markdown version of [/jobs/ext/2695436-it-systems-engineer-hybrid](https://www.wearedevelopers.com/jobs/ext/2695436-it-systems-engineer-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Engineer - Hybrid - **Company:** Digital Insurance LLC - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), System Center Configuration Manager, Network Diagrams, Windows PowerShell, Azure Active Directory, Runbook, TCP/IP, Wide Area Networks, Cloud Collaboration, Wi-Fi Technology, Enterprise Software Applications, Connectivity Problems, Virtual Environment, Microsoft InTune, Information Technology, 3-tier Architectures, Network Server - **Published:** September 3, 2026 - **Apply:** https://www.dice.com/job-detail/c048e8c3-128d-4d04-813b-9353c76a9ad3 ## About the Role * Considerable, hands-on experience (typically 5+ years) in IT support, systems administration, or a related technical role, with demonstrated ability to independently resolve complex, escalated issues. * Strong working knowledge of Windows OS administration (desktop and server) and enterprise networking fundamentals (TCP/IP, DNS, DHCP, VPN). * Experience administering Active Directory, Azure AD/Entra ID, and Microsoft 365 in an enterprise environment. * Experience with endpoint management tools such as Microsoft Intune and/or SCCM. * Working knowledge of PowerShell scripting for automation and troubleshooting. * Familiarity with ITIL-based ticketing and change management processes. * Relevant certifications preferred (e.g., CompTIA Network+/Security+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation). * Strong analytical and problem-solving skills with the ability to prioritize and manage multiple escalations simultaneously. * Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users. * Demonstrated ability to mentor and support the professional development of junior team members. * Ability to work independently and collaboratively within a fast-paced, team-oriented environment. Education, Training and Experience: * Bachelor's Degree (BS) in Information Technology, Computer Science, or a related field required. * 5-7+ years of progressive, hands-on experience in IT support, systems administration, or a related technical role. * Demonstrated hands-on experience with: * Active Directory and Azure AD / Entra ID * Microsoft 365 administration * Endpoint management (Microsoft Intune and/or SCCM) * Windows OS administration (Workstation & Server) * Enterprise networking fundamentals (IP, DNS, VPN, WAN/LAN) * PowerShell scripting and automation ## Description The Senior IT Engineer (Level 3) is an experienced technical resource providing advanced, escalated support and systems administration across the enterprise IT environment. This role serves as a Tier 3 point of escalation for complex issues spanning endpoints, servers, networking, identity, and cloud collaboration platforms-resolving issues that fall outside the scope of Level 1 and Level 2 support., This position is based in the Atlanta, GA area and follows a hybrid schedule, working in-office 3-4 days per week. The Senior IT Engineer partners closely with the broader IT Support, Infrastructure, and Security teams to maintain a stable, secure, and well-documented technology environment, while mentoring junior engineers and helping to continuously improve support processes., Technical Support & Troubleshooting * Serve as the Level 3 (L3) escalation point for complex hardware, software, network, and application issues that L1/L2 support cannot resolve. * Perform advanced root-cause analysis and troubleshooting across Windows endpoints, servers, and enterprise applications. * Manage and resolve escalated tickets within established SLAs, ensuring timely communication with end users and stakeholders. * Administer and support Active Directory, Azure AD/Entra ID, and Microsoft 365 for account, access, and identity issues. * Support endpoint management platforms (Intune/SCCM) for imaging, patching, and configuration compliance. * Troubleshoot network connectivity issues including LAN/WAN, VPN, and Wi-Fi across office and remote locations. * Document recurring issues and root causes, and build knowledge base articles to improve first-contact resolution at L1/L2. * Participate in an on-call rotation for after-hours critical incident support as needed. Systems Administration & Infrastructure Support * Administer and maintain servers, virtual environments, and core infrastructure supporting daily business operations. * Support enterprise applications, file/print services, and backup and disaster recovery processes. * Assist with the planning and execution of system upgrades, patch cycles, and infrastructure projects. * Develop and maintain PowerShell scripts to automate routine administrative and remediation tasks. * Maintain accurate technical documentation, including network diagrams, configuration standards, and runbooks. * Monitor system health and performance, proactively identifying and addressing potential issues. Mentorship & Process Improvement * Mentor and provide technical guidance to Level 1 and Level 2 support engineers. * Recommend and help implement process improvements to reduce ticket volume and improve overall support quality. * Partner with cross-functional IT teams (Security, Infrastructure, Applications) on projects and escalations. * Contribute to the evaluation and rollout of new tools and technologies that improve the end-user and IT support experience. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)