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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Federal Support Engineer 3 - **Company:** Datadog - **Location:** Denver, CO, United States - **Experience:** Expert - **Salary:** $92,000.0 - $122,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Software as a Service, Cloud Computing, Cloud Engineering, Distributed Systems, Issue Tracking Systems, LiveChat, Datadog, Multi-Cloud, Restful APIs, Microservices - **Published:** September 3, 2026 - **Apply:** https://www.themuse.com/jobs/datadog/federal-support-engineer-3 ## About the Role * A candidate with hands-on experience delivering technical support to public-sector environments and strictly regulated workloads. * 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers. * Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud-native architectures. * Hands-on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi-cloud environments * An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences * A strong mentor to your technical peers * A critical thinker with the capacity to understand a complex technical problem * Self-motivated, detail-attentive, and able to continuously learn * Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating-system layers. * Able to work an on-call rotating schedule that requires weekend availability ## Description We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. These customers include various government agencies and organizations with critical, sensitive missions. As a Federal Support Engineer 3, this role places you at the forefront of supporting these customers' mission-critical workloads. These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices. Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with Datadog. Whether you're looking to learn from the best or be the best, the Federal Support team is dedicated to furthering personal development and team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: * Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests. * Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data. * Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management * Become a subject matter expert in many Datadog product areas * Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements * Provide mentorship to junior members of the team and serve as their escalation partner * Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption * Work from a Datadog office 3 - 5 days per week ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [The Open-source Java SDK for Multi-Cloud Development - Sandeep Pal](https://www.wearedevelopers.com/videos/2113-the-open-source-java-sdk-for-multi-cloud-development-sandeep-pal) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)