> Markdown version of [/jobs/ext/2696267-amazon-connect-support-engineer](https://www.wearedevelopers.com/jobs/ext/2696267-amazon-connect-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Amazon Connect Support Engineer - **Company:** Miratech Group LLC - **Location:** Texas City, TX, United States (Remote available) - **Experience:** Experienced - **Contract:** Internship / Graduate position - **Skills:** JavaScript (Programming Language), Amazon Web Services, Monitoring of Systems, Python (Programming Language), Software Engineering, Zabbix, Amazon Connect, Data Logging, Scripting, Load Balancing, Genesys, System Availability, Grafana, Reliability of Systems, Information Technology, Performance Monitor, Cloudwatch, Splunk - **Published:** September 3, 2026 - **Apply:** https://www.wayup.com/i-j-Amazon-Connect-Support-Engineer-Miratech-872669297839507/ ## About the Role + 4+ years of overall IT experience with strong exposure to CCaaS environments. + Solid experience in contact center observability, monitoring, and troubleshooting of production systems. + 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch. + Practical AWS cloud experience, including Lambda, Amazon Connect, Application Load Balancers (ALBs). + Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency. + Excellent communication and teamwork skills with the ability to collaborate across technical teams. Nice To Have + Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms + Experience with monitoring and observability tools such as Zabbix ## Description We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix. This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment. Responsibilities + Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence. + Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability. + Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities. + Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions. + Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform. + Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility. ## Related Videos - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [From Black Box to Glass Box : Bedrock AgentCore Observability](https://www.wearedevelopers.com/videos/2126-from-black-box-to-glass-box-bedrock-agentcore-observability) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)