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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Support Specialist - **Company:** Strativia LLC - **Location:** Brownsville, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Microsoft Outlook, Spreadsheets, Information Systems, Computer Networks, Databases, System Configuration, Text Processing, Local Area Networks, Network Troubleshooting, Microsoft Office, Network Configuration and Change Management, Network Administration, Office Automation, Server Administration, Software Configuration Management, Break Fix, Peripherals, Information Technology, Network Server, Hardware Debugging - **Published:** September 3, 2026 - **Apply:** https://www.careerbuilder.com/job-details/system-support-specialist-brownsville-tx--b43fafa1-91c9-45ae-a816-b40ef6e62c78 ## About the Role * Experience providing direct end-user support for both software and hardware environments (telephone and on-site). * Strong background in PC/network troubleshooting, system configuration, and hardware/software repair. * Hands-on familiarity with networks, telecommunications, and operating systems. * Prior teaching or training experience in computer applications preferred. * Experience in automated litigation support and DOJ office automation environments highly desirable. * Expertise in Microsoft Office applications (Word, Excel, Outlook, etc.); advanced skills in word processing, spreadsheets, and email systems. * Strong oral and written communication skills with a professional and pleasant telephone manner. * Bachelor's degree in IT, Computer Science, Business, or related field preferred., Automation, Communication Skills, Computer Networks, Computer Science, Computer Systems, Customer Support/Service, Desktop Administration, Diagnostics Solutions/Software, Documentation, Email Technology, Hardware Administration, Hardware Installation, Hardware Repair, Health Plan, Help Desk, Identify Issues, Information Technology & Information Systems, Legal Support Skills, Local Area Network (LAN), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Network Administration/Management, Network Configuration Management, Operating Systems, Operational Support, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Administration, Software Configuration Management, Spreadsheets, Systems Administration/Management, Technical Delivery, Technical Support, Telecommunications, Telephone Skills, Training/Teaching, United States Department of Justice (DOJ), Word Processing, Writing Skills ## Description We are seeking a System Support Specialist to join our team and provide hands-on troubleshooting, technical support, and training for end users. In this role, you'll ensure that computer systems, networks, and peripherals run smoothly and reliably. You'll be the go-to person for resolving system issues, installing and configuring PCs, and keeping teams productive through effective IT support., * Provide troubleshooting and technical support for PCs, servers, LANs, printers, and related peripherals. * Perform hardware and software diagnostics, coordinate repairs, and resolve computer system problems. * Install, configure, and test operating systems, software applications, and peripheral devices. * Deliver technical, operational, and training support to end users through phone, email, or on-site assistance. * Support and maintain distributed PC/network environments, including setup, repair, and configuration of networked devices. * Serve as a help desk resource for system-related inquiries and issues. * Maintain documentation of troubleshooting steps, resolutions, and system changes. * Coordinate with network and telecommunications teams to address connectivity and configuration issues. * Provide user training for database, imaging, and other automated litigation support applications as needed. * Other duties as assigned. ## Related Videos - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Data Science & more: The Lopez dilemma](https://www.wearedevelopers.com/magazine/10-data-science-more-the-lopez-dilemma)