> Markdown version of [/jobs/ext/2696311-l2-tech-onsite-support](https://www.wearedevelopers.com/jobs/ext/2696311-l2-tech-onsite-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # L2 Tech - Onsite Support - **Company:** Spectraforce - **Location:** Horsham, PA, United States - **Experience:** Experienced - **Contract:** Temporary to permanent - **Skills:** Zebra (Programming Language), Data Centers, Networking Hardware, Microsoft Software, Server Supported Gaming, Wireless Access Point, Wi-Fi Technology, Network Routers, Tablet Computers, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Network Server, GXP - **Published:** September 3, 2026 - **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=76895a56-9a12-4ce1-a961-2091cddf32fa&OrgId=1&UserId=5750 ## About the Role * 4+ years of IT/Desktop/Field Support /L2/L1 troubleshooting and end-user support. * Strong hardware, software & OS troubleshooting and Intermediate Mac troubleshooting and IT equipment troubleshooting ## Description * Strong troubleshooting skills for hardware, software, and OS issues * Intermediate Mac troubleshooting skills * Experience supporting overall manufacturing / lab IT systems and IT devices. * Familiarity with manufacturing, lab, distribution center, and Data Center IT equipment, including scanners, Zebra printers, tablets, rugged tablets, PCs attached to specialized test equipment, and PCs used on manufacturing lines. * Advanced troubleshooting / problem-solving capabilities to narrow down root cause of incidents reported by end users for IT devices and mobility support/management. * Advanced troubleshooting / problem-solving capabilities for AV devices, including projectors, microphones, speakers, amplifiers, cameras, and displays. * Installing and configuring hardware and software components to ensure usability by end users. * Advanced Microsoft skills (server support, etc.). * Intermediate Mac troubleshooting skills. * Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer / Voice are available at site. * Basic troubleshooting / problem-solving capabilities (L1 level) for network devices, including rack and stack of Routers, Switches, Firewalls, and Wireless Access Points. * Provide smart Hands and Feet support for Technology team on demand. * Rack and Stack Support for commissioning/decommissioning infra devices. * Provide physical access to vendors on demand for site/Communication rooms - IDF/MDF/MMR and Data Center/Server room. * Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues. * Printer management / usage monitoring and coordination with Vendors to ensure print services continuity. * Co-ordination for cable patching with Vendors or enable on demand. * Manage IT Asset lifecycle management for the location/region, including: * Asset collection coordination with vendor * Secure storage * Labelling * Imaging * Allocation * Recovery * Hygiene validation * Disposal * System updates * Power Shutdown & Maintenance * Good Knowledge and experience in managing Power Shut Down maintenance activities, which includes shutting down network devices and servers in Data Center. * PCs / Servers cannot have any sort of maintenance or patching without approved change control windows. * No systems or devices should ever be rebooted without proper approvals. * Knowledge / Understanding of GMP and GxP. * Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment. * Often MLL sites may have isolated networks. * Safety training and proper PPE and/or Lab requirements always apply. * Strong focus on quality and attention to detail. * Understanding of what critical support means during a P1 or P2 event (i.e. proactive support - spares, crash carts, etc..). * Ensure best practices are followed and understood: * 5S (LEAN) or similar methodology in IT rooms / Datacenter. * Requirements to enter a clean room. * Proper entry procedures, proper gear, etc.. * Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..). ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - 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