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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Specialist 2 - **Company:** NYS Governor's Office of Employee Relations - **Location:** New York, NY, United States (Remote available) - **Salary:** $83,160.0 - $92,970.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, User Authentication, Microsoft Online Services, Cloud Computing, Collaborative Software, Identity and Access Management, Microsoft SharePoint, Office365, Information Technology - **Published:** September 3, 2026 - **Apply:** https://statejobsny.com/public/vacancyDetailsView.cfm?id=223054 ## About the Role * A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR * A bachelor's or higher-level degree in any field and one year of experience in information technology; OR * 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; OR * Two years of professional experience in information technology; OR * One year of permanent, competitive service as an Information Technology Specialist 1 at NYSIF. ## Description Duties Description This position is within the ITS Workstation Services group and is responsible for supporting Microsoft 365, collaboration platforms, mobile device management, and end-user computing services. The incumbent provides technical support for daily operations, executive and Board-level meetings, and the resolution of complex IT issues to ensure reliable and continuous service delivery. Responsibilities include, but are not limited to: * Provide operational support for Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, and related cloud technologies. * Administer and support enterprise mobile device management (MDM) solutions for corporate-owned and personally owned devices. * Deliver Tier 2/3 technical support for end-user hardware, software, mobile devices, and collaboration platforms. * Troubleshoot and resolve issues related to Microsoft 365 applications, identity management, authentication, and device connectivity. * Monitor service health, system performance, and user-reported incidents to ensure timely resolution and minimal disruption. * Provide onsite and remote technical support for executive leadership and Board of Commissioners (BOC) meetings, presentations, and special events. * Coordinate and maintain audio/visual, conferencing, and collaboration technologies required for meetings and organizational events. * Develop and maintain technical documentation, knowledge base articles, and standard operating procedures. * Collaborate with infrastructure, security, and application teams to implement, support, and enhance enterprise technology solutions. * Assist with Microsoft 365 governance, licensing, policy enforcement, and compliance initiatives. * Participate in system upgrades, deployments, testing, and technology refresh projects. * Provide backup coverage for critical operational functions to ensure continuity of service and reduce single-point-of-failure risks. * Participate in after-hours support, incident response, and scheduled maintenance activities as required. * Occasional evenings and/or weekends required.*, This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)