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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # General Motors Systems Engineer - **Company:** PDQ, Inc. - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $180,000.0 - $200,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Systems Engineering, JIRA, User Authentication, Big Data, C Sharp (Programming Language), Software as a Service, Cloud Computing, Code Review, Cyber Security, Software Debugging, Python (Programming Language), Machine Learning, OAuth, Windows PowerShell, Remote Access Technology, Cloud Services, Application Data, Requirements Traceability, Software Engineering, Rust (Programming Language), Data Logging, Diagnostic Tools, Scripting, Model Validation, Firewalls (Computer Science), Backend, Git, Bug Reporting, Information Technology, 3-tier Architectures, Restful APIs, Zendesk, Software Version Control, Elixir - **Published:** September 3, 2026 - **Apply:** https://ats.rippling.com/pdq/jobs/9db391c7-4d35-41e2-8bf5-a6f18f40750d ## About the Role * 2+ years of experience in technical troubleshooting, systems engineering, escalation, or similar role, ideally supporting SaaS or cloud-based products. * Experience with backend languages within our technical stack (Elixir, Rust, C#) * Strong troubleshooting skills with Windows-based endpoints, including services, registry, logs, permissions, firewalls, networking, and remote access. * Strong investigative and critical-thinking skills, with the ability to take an ambiguous technical problem and narrow it down to a reproducible issue and likely root cause. * Experience working with cloud platforms and concepts such as AWS, GCP, or similar technologies. * A solid understanding of web technologies, including HTTP, REST APIs, authentication such as OAuth, and common web debugging tools. * Experience writing and optimizing SQL queries to investigate application and data-related issues. * Experience working with logs, metrics, monitoring, and diagnostic tools. * Experience with scripting or automation using PowerShell, Python, or similar technologies. * Familiarity with Git and source control workflows and issue-tracking platforms such as Linear, Jira, or Zendesk. * Comfort reading and navigating application source code as part of troubleshooting and root-cause analysis. Who you are: * Ability to learn quickly and tenacity to work in ambiguity and complete tasks * Detail attentiveness and a collaborative mindset * Excellent written and verbal communication skills, with the ability to clearly communicate technical findings to engineers, customer-facing teams, and customers. * A strong sense of ownership and the ability to independently drive technical issues from initial investigation through resolution. ## Description * Honesty: You communicate transparently and build trust through your actions. * Ownership: You take responsibility for outcomes and follow through on commitments. * Collaboration: You value diverse perspectives and work effectively across teams. * Improvement: You actively seek opportunities to learn, grow, and innovate., We are seeking a Systems Engineer to join our PDQ Connect and SmartDeploy teams. Sometimes referred to as a Systems Engineer, Escalation Engineer, or Triage Engineer, this role sits at the intersection of software engineering, support, and customer success. You will investigate complex technical issues, support production systems, fix issues, and work closely with our developers, QA, and product teams to ensure fast and reliable resolution of escalated issues. Why this role matters: You'll be the connective tissue between our customers and engineering, making it easier for the team to build great features while ensuring customer-reported problems are understood, reproducible, and resolved quickly. How you might spend your day: * Act as a Tier 3 escalation point for complex customer and product issues, including working directly with customers via phone or Zoom when needed. * Own the technical triage and investigation of escalated issues, assessing impact and urgency and determining the appropriate path to resolution. * Troubleshoot across multiple layers of the product, including Windows endpoints, services, registries, permissions, networking, connectivity, cloud services, APIs, and application data. * Reproduce issues and document clear investigation findings, including reproduction steps, logs, environmental details, relevant data, and suspected root causes. * Collaborate with development teams to isolate bugs, identify root causes, evaluate potential solutions, and validate fixes. * Navigate application source code to understand product behavior, trace issues, and provide developers with actionable findings. * Drive escalated issues through resolution, maintaining ownership and visibility while coordinating with Engineering, QA, Product, Support, and Customer Success. * Validate fixes against the original customer scenario to ensure issues are resolved from both a technical and customer perspective. * Participate in production of incident investigations and contribute to corrective and preventive actions. * Build and maintain scripts, tools, workflows, and automation that improve troubleshooting, diagnostics, and operational efficiency. * Contribute to monitoring, logging, diagnostics, and observability improvements. * Create and maintain internal technical documentation for product behavior, new features, troubleshooting processes, and known issues., Own and improve Onebrief's corporate security stack across endpoints, identity, SaaS, browsers, Zero Trust, EDR, SIEM, and MDM. Establish secure configuration baselines, detect and remediate drift, integrate telemetry, and build API-driven or infrastructure-as-code automation. Translate CMMC 2.0 and NIST-aligned requirements into continuously validated technical controls and reliable audit evidence. Partner with Corporate IT, Security Operations, GRC, and application owners to strengthen security posture and reduce manual compliance work. Top Skills: Configuration ManagementCrowdstrikeEdrGithub ActionsInfrastructure-As-CodeMdmMfaOktaOkta WorkflowsRest ApisSIEMSplunkSsoWebhooksWorkspace OneZero TrustZscaler The Aerospace Corporation Systems Engineer 6 Days Ago Remote or Hybrid Senior level Senior level Aerospace * Artificial Intelligence * Cloud * Machine Learning * Software * Cybersecurity * Defense Develop and manage requirements for aerospace APU control systems across architecture, interface definition, validation, verification, integration, and qualification. Support requirements traceability, test planning, technical risk assessment, issue resolution, customer interactions, and program milestones while collaborating with hardware, software, test, and project engineering teams. Top Skills: Apu Control SystemsBitbucketDo-160Ibm DoorsMatlabMil-Std-461Mil-Std-810Model-Based Systems Engineering (Mbse)SimulinkTeamcenter, General Motors ## Related Videos - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Git for Code Reviews](https://www.wearedevelopers.com/videos/429-git-for-code-reviews) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) ## Related Articles - [The Prompt Engineer ✍️](https://www.wearedevelopers.com/magazine/216-the-prompt-engineer) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology)