> Markdown version of [/jobs/ext/2696546-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/2696546-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Representative

- **Company:** FBS LIMITED
- **Location:** Fargo, ND, United States
- **Salary:** $43,992.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Firefox, Web Browsers, Hubspot
- **Published:** September 3, 2026
- **Apply:** https://www.wayup.com/i-j-Technical-Support-Representative-FBS-241469992369760/

## About the Role

+ Excellent communication (oral and written), interpersonal, and organizational skills
 + Proficiency in Internet-related applications such as e-mail clients and web browsers
 + Ability to work independently or with a team to solve problems
 + Effectively organize and manage workload, including multitasking and maintaining professionalism in stressful situations
 + Ability to solve practical problems where limited standardization exists and interpret a variety of instruction sets
 + Candidate should be available to work Monday-Friday, 8 am-9 pm (Central time) on varying shifts and be available on occasional Saturday shifts. No travel is required at this time., + MLS or Real Estate industry experience preferred but not required
 + Technical degree with customer-service experience preferred

## Description

+ Provide customer support and technical issue resolution via phone, e-mail, and chat.
 + Provide support to customers for our web-based products via Edge, Firefox, Chrome, and Safari.
 + Provide support to customers via our app-based products on iOS and Android platforms.
 + Support customers script-free by exercising good judgment regarding the urgency of their concerns or questions, through the use of effective problem resolution, recognition, and research methods.
 + Identify and advise on operational issues involving conflicts with third-party software.
 + Keep accurate records of customer interactions in HubSpot.
 + Communicate and coordinate with internal departments to resolve customer issues primarily through Slack, Jira, or Email.
 + Follow communication procedures, guidelines, and policies.
 + Take ownership of customers' issues and follow through to resolution.


## Related Videos

- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [WeAreDevelopers LIVE – AI and Privacy, On-Device AI and More](https://www.wearedevelopers.com/videos/1779-wearedevelopers-live-ai-and-privacy-on-device-ai-and-more)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [WeAreDevelopers LIVE - CSS or BS?](https://www.wearedevelopers.com/videos/1850-wearedevelopers-live-css-or-bs)
- [The 8th Layer: Building the Open AI Stack Before It Builds You](https://www.wearedevelopers.com/videos/100065-the-8th-layer-building-the-open-ai-stack-before-it-builds-you)

## Related Articles

- [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)