> Markdown version of [/jobs/ext/2696590-power-bi](https://www.wearedevelopers.com/jobs/ext/2696590-power-bi). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Power BI

- **Company:** CareerCircle
- **Location:** Madison, WI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $52,000.0 - $66,560.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Data Analysis, Microsoft Outlook, Data Mining, Issue Tracking Systems, Microsoft Office, Power BI, Virtual Environment, Tools for Reporting, Software Version Control, Servicenow
- **Published:** September 3, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/madison/50043d40-5059-4779-a7ea-b0718b24fcb5

## About the Role

Scheduling
Operations
Leadership
Management
ServiceNow
Forecasting
Communication
Data Analysis
Inbound Calls
Prioritization
Issue Tracking
Detail Oriented
Microsoft Excel
Problem Solving
Data Extraction
Microsoft Outlook
Analytical Skills, Forecasting, Real time coordinator, RTA, WFM, Aviya

Top Skills Details

Forecasting,Real time coordinator,RTA,WFM,Aviya

Additional Skills & Qualifications

Qualifications: High School diploma, or equivalent 3 years of related work experience Prior call-center Real Time/Workforce Management background (required) Required Skills Proficient with the Microsoft Suite (including Excel, Word, Outlook). Ability to prioritize workload, meet deadlines, and perform multiple tasks with an attention to detail. Strong organization, problem-solving, and analytical skills. Ability to communicate clearly and professionally to supervisor level management. Prior experience with Five9 and Verint (highly preferred). Prior experience with Service Now preferred. Preferred/Nice to Have Skills: Strong analytical ability and experience - data analysis, including data extraction and analytics tools such as Excel and PowerBI Understanding of WFM staffing methodologies and standard scheduling and staffing practices in a call center environment Schedule efficiency analysis - ability to measure and understand scheduled vs required staffing at the interval level Schedule
Optimization - identify and implement solutions for over/under staffing and performance trends at the interval and queue (or line-of-business) leve Conducting shift bids for new hire and upskill training classes, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Keypad
Easement
Visionary
Broadband
Innovation
Colocation
Coordinating
Construction
Fiber Optics
Communication
Accountability
Public Utility
Detail Oriented
Microsoft Excel
Quality Control
Project Management
Strategic Planning
Telecommunications
Fiber Construction
Deployment Project
Virtual Environment
Organizational Skills
Artificial Intelligence
Engineering Design Process
Data Version Control (DVC)
+0
QA Specialist
Actalent

Verona, WI*On-Site

Biology
Chemistry
Visionary
Innovation
Proactivity
Biochemistry
Life Sciences
Investigation
Biotechnology
Change Control
ICH Guidelines
Supplier Audit
Pharmaceuticals
Detail Oriented
Quality Control
Safety Assurance
Quality Assurance
Dietary Supplements
Regulatory Compliance
Equipment Calibration
Artificial Intelligence
Engineering Design Process
Food Safety And Sanitation
Good Manufacturing Practices
Corrective And Preventive Action (CAPA)

## Description

Real-Time Analyst is responsible for the optimization of call resources and processes to align with business expectations and service levels. This involves operating within a call management system to monitor and manage real-time inbound call traffic as well as monitoring staff adherence within a workforce tool. The analyst is required to perform administrative duties through a ticketing system to build agent profiles, make schedule modifications, and provide time-off recommendations to support the contact center operating model.


## Related Videos

- [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills)
- [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)