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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Asset Management Supervisor - **Company:** CohnReznick LLP - **Location:** Parsippany-Troy Hills, NJ, United States - **Experience:** Experienced - **Salary:** $102,000.0 - $140,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Microsoft Outlook, Collaborative Software, Data Centers, IT Management, Information Technology Operations, Networking Hardware, Lookup Table, Microsoft Office, Radio-Frequency Identification, Pivot Tables, Microsoft PowerPoint, Microsoft SharePoint, Software Asset Management, User Environment Management, Software Licensing, Advanced Reports, Information Technology, Hardware Asset Management, Hardware Infrastructure, Network Server, Servicenow - **Published:** September 3, 2026 - **Apply:** https://www.jofdav.com/jobs/59535524-it-asset-management-supervisor ## About the Role * 3+ years of hands-on experience with ServiceNow Asset Management modules (HAM and SAM), including configuration, customization, and reporting * 2+ years of experience in a supervisory or team lead role managing asset management or IT operations staff * Experience managing global IT assets across multiple geographic locations, preferably including offshore/international operations * Demonstrated experience in professional services, consulting, accounting, or similar client-focused business environments * Bachelor's degree in Information Technology, Business Administration, or related field (or equivalent practical experience) Technical Skills * Proficiency with ServiceNow Asset Management, including HAM, SAM, Contract Management, and associated workflows * Advanced skills in Microsoft Excel for data analysis, pivot tables, VLOOKUP, and complex reporting * Proficiency with Microsoft Office Suite (Word, Outlook, PowerPoint) and collaboration tools (SharePoint, Teams) * Working knowledge of data center infrastructure components, server hardware, storage systems, and networking equipment * Understanding of software licensing models (perpetual, subscription, concurrent, named user) and compliance requirements * Experience with asset tracking technologies including barcode scanning, RFID, or automated discovery tools * Familiarity with ITIL framework and IT service management best practices Core Competencies * Exceptional problem-solving abilities with a focus on finding practical, business-aligned solutions rather than rigid process adherence * Strong analytical mindset with meticulous attention to detail and data accuracy * Proven leadership capabilities with ability to motivate, develop, and manage a small team effectively * Excellent organizational and project management skills with ability to handle multiple priorities simultaneously * Outstanding communication and interpersonal skills for working with technical and non-technical stakeholders at all levels * Highly collaborative approach with commitment to building strong cross-functional relationships * Self-motivated and proactive, demonstrating strong initiative and ownership mentality * Adaptable and resilient in fast-paced, changing environments typical of growing professional services firms * Cultural awareness and sensitivity when working with diverse, global teams ## Description * Oversee complete lifecycle management of all IT hardware assets including laptops, desktops, mobile devices, servers, networking equipment, and data center infrastructure * Manage software asset inventory, license compliance, and optimization initiatives to ensure efficient utilization and cost control * Coordinate asset procurement, receiving, tagging, configuration, deployment, and retirement processes across all global locations * Track and maintain detailed records of asset specifications, configurations, warranty information, and maintenance history * Develop and manage asset refresh schedules and budgets in collaboration with IT leadership and Finance teams * Ensure secure and compliant disposal of end-of-life assets, including data sanitization and environmental recycling requirements ServiceNow Asset Management Platform Leadership * In the current state, hardware and software are not adequately maintained in ServieNow. This role will play a pivotal role in the strategic expansion of ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) module modules * Maintain and optimize Hardware Asset Management (HAM) to include comprehensive tracking of data center infrastructure equipment (servers, storage, network devices, UPS systems, environmental controls) * Drive the integration of laptop and office infrastructure assets from global offices in India and Philippines into ServiceNow, ensuring complete visibility across all locations * Maintain and optimize ServiceNow Software Asset Management (SAM) module, including regular updates to software titles, license counts, and compliance tracking * Configure and manage contract records in ServiceNow for all hardware and software agreements, including vendor details, renewal dates, costs, and associated assets * Develop and implement automated workflows and notifications for contract renewals, asset refresh cycles, and compliance alerts * Ensure data accuracy and integrity across all ServiceNow asset modules through regular audits, reconciliation, and validation processes End User Computing & Inventory Management * Partner closely with End User Computing team to streamline laptop distribution processes for new hires, replacements, and refresh initiatives * Maintain real-time inventory tracking of available, deployed, and in-repair hardware assets across all locations * Coordinate asset collection and returns from departing employees, ensuring timely recovery and appropriate redeployment or retirement * Manage shipping and logistics for international asset transfers between US, India, and Philippines offices * Conduct periodic physical inventory audits and reconcile findings with ServiceNow records to maintain accuracy Contract & Vendor Management * Generate reports on contract spend, upcoming renewals, and optimization opportunities for cost savings * Support or coordinate with Finance, Procurement and Legal teams on contract terms, amendments, renewal processes, vendor negotiations, and budget planning Compliance, Reporting & Process Improvement * Support internal and external audits by providing accurate asset records, license compliance documentation, and contract verification * Generate regular reports and dashboards on asset utilization, inventory levels, refresh needs, and budget forecasts for IT leadership * Develop and maintain asset management policies, procedures, and standard operating procedures for consistent execution * Identify opportunities for process automation, efficiency improvements, and cost optimization within the asset management function * Implement best practices for IT asset management aligned with ITIL, ISO 19770, or other industry frameworks Team Leadership & Cross-Functional Collaboration * Lead and mentor a small team of asset management professionals, providing guidance, training, and performance management * Foster a problem-solving culture focused on delivering practical solutions that address business needs rather than simply checking boxes * Collaborate effectively with IT teams including Infrastructure, End User Computing, Security, and Service Desk to align asset management with broader IT operations * Partner with Finance teams on budget planning, asset capitalization, depreciation tracking, and financial reporting requirements * Work with global office managers and local IT staff in India and Philippines to ensure consistent asset management practices * Serve as subject matter expert and escalation point for complex asset management questions and challenges ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Is it still C#? 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