> Markdown version of [/jobs/ext/2696862-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/2696862-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Papa John's International, Inc. - **Location:** Louisville, KY, United States - **Contract:** Permanent contract - **Skills:** Databases, Hardware Infrastructure - **Published:** September 3, 2026 - **Apply:** https://www.dice.com/job-detail/63aa07b3-10ac-4fea-9854-4eb32b6f836d ## About the Role * Ability to multitask. * Understanding of a Point-of-Sale system. * Ability to work with a sense of urgency., * Drive for Results + Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * Motivating Others + Creates a climate in which people want to do their best. + Can motivate peers; and empower others. + Is someone people like working with. Education, Experience and Certifications * Food industry experience preferred., * The team member is occasionally required to stand, walk, reach with hands and arms, repetitive use (or motion) of arms and hands, bend and stoop, and lift up to 10 pounds. ## Description The Help Desk Analyst supports users concerning any type of problem, issue, or questions that arise with the office systems hardware, software, or procedures while maintaining an acceptable customer service level., * Answer incoming telephone requests for assistance from users experiencing problems with hardware, software, and system procedures. * Maintain Call Cener Metrics. * Log and track calls using a problem management database and maintaining history records and related problem documentation. * Determine whether the problem is caused by hardware such as a modem, printer, cable, monitor or user error. * Collect information about problems and lead users through the procedures. * Maintain customer service levels. * Manage open incidents and follow them to resolution. * Handle all recognition, research, isolation, resolution, and follow-up for routine user problems, referring to more complex problems to second level support., * CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence * RESULTS DRIVEN - We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges * CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo * BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry * WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity, Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish. ## Related Videos - [WeAreDevelopers LIVE - "Fun and games - and all that comes with it", Back to BASIC & more](https://www.wearedevelopers.com/videos/1719-wearedevelopers-live-fun-and-games-and-all-that-comes-with-it-back-to-basic-more) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [A Deep Dive on How To Leverage the NVIDIA GB200 for Ultra-Fast Training and Inference on Kubernetes](https://www.wearedevelopers.com/videos/1625-a-deep-dive-on-how-to-leverage-the-nvidia-gb200-for-ultra-fast-training-and-inference-on-kubernetes) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Analyst Salary Austria](https://www.wearedevelopers.com/magazine/275-data-analyst-salary-austria) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)