> Markdown version of [/jobs/ext/2697071-help-desk-field-service-technician](https://www.wearedevelopers.com/jobs/ext/2697071-help-desk-field-service-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk & Field Service Technician

- **Company:** STRATASYS LIMITED
- **Location:** United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Computer Networks, Desktop Computing, Multi-Factor Authentication, Office Suite, Remote Access Technology, Single Sign-On, TCP/IP, VPN Clients, Web Applications, ServiceNow IT Service Management, Firewall Services Module
- **Published:** September 3, 2026
- **Apply:** https://careers.stratasys.com/talentcommunity/apply/1425896000/?locale=en_US

## About the Role

* Strong verbal and written English language skills.
 * 1-2 years' Service Desk Level 1 or equivalent experience.
 * A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
 * Working knowledge of Microsoft Windows 10 operating systems- MUST
 * Working knowledge of Microsoft Active Directory, Exchange, and the Office suite- MUST
 * Working knowledge of software and/or processes of security, internet.
 * Working knowledge of networking concepts, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
 * Working knowledge of 365, Azure, SSO, Two-Factor Authentication (MFA)
 * Working knowledge of Laptop and desktop computing Hardware

## Description

We are seeking a Help Desk Technician to join our Global IT. In this role, you will be responsible for timely first call resolution of Level 1 IT incidents and requests. As a member of a global team, the individual is required to provide over the phone Service Desk support to English speaking technical and non-technical employees, support a variety of desktop, laptop, and mobile-based hardware and software. This position will troubleshoot low to intermediate level incidents involving but limited to productivity, and web-based applications, Operating Systems, Active Directory, and Exchange.

What you will be doing:

 * Prioritize incidents and requests based on Service Level Agreement (SLA).
 * Receive, delegate, and deliver incoming requests from Stratasys employees.
 * Properly document and categorize all calls into the ServiceNow ticketing system.
 * Help monitor equipment inventory, and order stock as needed.
 * Demonstrate commitment to Stratasys Core Values by leading, acting, and behaving in a manner consistent with these values.
 * Follow all company safety policies and procedures and attend all safety trainings related to the job.


## Related Videos

- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)