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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Scrum Master - **Company:** VACO LLC - **Location:** Columbus, OH, United States - **Experience:** Expert - **Salary:** $124,800.0 - $135,200.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Information Technology Operations, Scrum Methodology, User Environment Management, Information Technology, Servicenow - **Published:** September 3, 2026 - **Apply:** https://jobs.vaco.com/job/1729/scrum_master/en#apply-now-header ## About the Role * Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent relevant experience. * 5 years of experience working with Agile and Scrum frameworks, including facilitating core Scrum ceremonies and managing delivery backlogs. * 2 years of hands-on ServiceNow experience is required, particularly in the following areas: + ServiceNow Agile Development or Agile modules + Request management + Service catalog management + Dashboard creation and reporting + Backlog tracking and workflow management * Demonstrated ability to manage sprint ceremonies, backlog refinement, sprint commitments, team capacity, and backlog health. * Proven experience coaching and enabling Agile teams, particularly in environments where Agile practices are still maturing. * Strong organizational, facilitation, stakeholder-management, and written and verbal communication skills. * Experience establishing and using operational metrics to improve delivery outcomes. * Ability to identify operational inefficiencies and drive practical process-improvement solutions. * Ability to manage competing priorities, resolve delivery blockers, and keep teams focused on high-value work. * Ability to influence stakeholders and build alignment around priorities, capacity, scope, and delivery tradeoffs. * Comfortable working in a fast-paced, evolving environment with a mix of planned project work and operational demands. Preferred Qualifications * Scrum Master certification, such as CSM, PSM, SAFe Scrum Master, or equivalent. * Experience supporting Infrastructure, End User Experience, IT Operations, or enterprise technology service teams. * Working knowledge of infrastructure products, end-user computing services, IT operations, and service-management practices. * Experience with ITSM, ITIL, service catalogs, request fulfillment, incident/problem/change processes, or operational reporting. * Familiarity with the insurance industry and its operational environment. * Experience developing performance dashboards, delivery scorecards, or executive-level reporting. * Experience leading automation, workflow optimization, or operational-transformation initiatives. ## Description Our client is seeking an experienced Senior Scrum Master to improve the operational effectiveness of its Infrastructure, End User Experience, and Operations teams. This consultant will manage and maintain a healthy backlog, support Agile delivery practices, ensure focus on high-priority work, and help teams consistently deliver measurable business value. The ideal candidate brings strong Scrum leadership skills and hands-on ServiceNow experience, including ServiceNow Agile, request management, dashboards, reporting, and catalog management. This person will promote alignment to business priorities, identify operational work that can be automated or transitioned away from development teams, strengthen requirements and quality practices, and lead continuous-improvement initiatives. Key Responsibilities · Agile Delivery Leadership · Operational Effectiveness · Strategic Alignment · Team Enablement and Agile Coaching Additional Responsibilities * Collaborate with other Scrum Masters, Agile leads, project execution leaders, and delivery partners to align Agile practices across teams. * Monitor team capacity and ensure resources are appropriately aligned to current priorities. * Coordinate cross-team dependencies and communicate potential delivery impacts early. * Support the development of consistent Agile standards, templates, reporting practices, and operational workflows. * Drive continuous-improvement efforts using delivery metrics, retrospectives, stakeholder feedback, and root-cause analysis. * Maintain clear and accurate documentation related to backlogs, processes, improvement initiatives, risks, decisions, and team performance., Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. * California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. * Virginia residents may access our state specific policies here. * Residents of all other states may access our policies here. * Canadian residents may access our policies in English here and in French here. * Residents of countries governed by GDPR may access our policies here. ## Related Videos - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Coffee with Developers - Cassidy Williams - ](https://www.wearedevelopers.com/videos/912-coffee-with-developers-cassidy-williams) - [The Scrum Master as an Orchestrator: Guiding Human–AI Collaboration in Modern Teams](https://www.wearedevelopers.com/videos/1950-the-scrum-master-as-an-orchestrator-guiding-human-ai-collaboration-in-modern-teams) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) ## Related Articles - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)