> Markdown version of [/jobs/ext/2697285-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/2697285-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Analyst

- **Company:** ScienceJobs.Org
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $77,750.0 - $82,000.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Issue Tracking Systems, Tablet Computers
- **Published:** September 3, 2026
- **Apply:** https://sciencejobs.org/job/job/apply?id=7351699

## About the Role

* High School diploma, GED, or equivalent required
 * At least 3years' relevant work experiencerequired

Additional Qualifications and Skills:

The following are preferred:

 * Excellent interpersonal and written/verbal communication skills, includingability to project empathy with customers and teammatesand,ability to present technical concepts to customers in non-technical language
 * Proventechnical and analytical skills supporting Microsoft and Apple operating systems andpersonalcomputerhardware
 * Ability to excel in a team environmentandto partner with others to creatively solve problems
 * Ability to quickly learn andretaintechnical skills and institutional knowledge, and capture this information asaccuratetechnical documentation and knowledge content

## Description

Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? Do you enjoy working with others to solve challenges and unlock possibilities? Do you want a career working with both people and technology? If so, consider joining us as an IT Support Analyst! The Technology Support Services team at Harvard Business School (HBS) delivers and supports premium technology offerings that enhance and creatively advance the teaching, learning, research, and work carried out by HBS community members.

The IT Support Analyst uses technical and professional skills to providetimely, high-quality, first-level IT support to HBS community members via phone, email,remoteand in-person interactions.With strong attention todetail,theycorrectly document and prioritize issues they cannot resolve and refer them to other technology teams.

The ideal candidate will be an energetic quick learner with strong interpersonal and communication skills,ahighdegreeofaccountability,andexperience supporting Microsoft andApplepersonal computing environments.

Job-Specific Responsibilities:

 * Monitor incoming service channels and collaborate with teammates to address customer needsin a timely manner
 * Accurately track work in ticketing system from intake through resolution, and use current standards and best practices to triage, escalate, and resolve work
 * Drive satisfaction by communicating well and settingappropriate expectationswith stakeholders
 * Consistently use the knowledge base to resolve incoming work, plus create newarticlesor improve existing articles with updated information
 * Proactively escalate service issues, trends, and improvement suggestions to senior peers or management
 * Build, configure, deploy, andmaintainpersonal computing products to meet business needs using standard procedures, includingPCs, tablets, mobile devices, and printers
 * Consult with customers about their business/technical needs and work with peers to implement solutions
 * Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
 * Complete otherresponsibilities as assigned


## Related Videos

- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards)
- [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3)
- [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over)
- [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage)
- [Coffee with Developers - Andrew Taylor - CODE100 Manchester](https://www.wearedevelopers.com/videos/888-coffee-with-developers-andrew-taylor-code100-manchester)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)