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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** JPMorgan Chase & Co. - **Location:** Aurora, CO, United States - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computer Networks, Knowledge Management, LiveChat, Runbook, Diagnostic Tools, Data Processing, Network Support, Hardware Infrastructure - **Published:** September 3, 2026 - **Apply:** https://www.themuse.com/jobs/jpmorganchase/technology-support-specialist-7876bc ## About the Role * Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support * Working knowledge of using enterprise-authorized AI capabilities within the work environment to support end-user technology support workflows with strong validation habits and awareness of data sensitivity. * Ability to review and validate AI-assisted troubleshooting suggestions before action, escalating when uncertain and following security and data handling expectations. * Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues * Baseline knowledge of typical technology operational issues, including hardware components and networking concepts * Ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills * Familiarity with troubleshooting techniques for hardware, software, and technology systems * Capability to document issues, procedures, and root cause analysis ## Description As a Technology Support Specialist at JPMorgan Chase in Corporate Sector Infrastructure Platforms- Data Center Services Team, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction., * Provides basic first-line support for hardware, software, and technology issues through live chat and service requests by utilizing established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality * Uses enterprise-authorized AI capabilities within the work environment to speed up issue triage and knowledge capture (e.g., drafting ticket summaries and suggested next steps), validating outputs and handling data according to sensitivity and security requirements. * Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems * Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions, Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. ## Related Videos - [Pioneering AI Assistants in Banking](https://www.wearedevelopers.com/videos/1627-pioneering-ai-assistants-in-banking) - [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [6 Reasons to Use Java For Your Next AI Project](https://www.wearedevelopers.com/magazine/111-6-reasons-to-use-java-for-your-next-ai-project) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Got AI ideas but no money? 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