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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Program Manager - **Company:** NewGen Technologies - **Location:** Tysons, VA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Azure, Cloud Computing, Cyber Security, Network Congestion, Continuous Availability, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Subnetting, Virtual Private Networks (VPN), Internet Service Provider, Local Area Networks, Log Analysis, Windows Servers, Virtual Desktops, Network Architecture, Networking Basics, Network Monitoring, Routing, Kusto Query Language, Runbook, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wide Area Networks, Computer Network Operations, Firewalls (Computer Science), Low Latency, Microsoft Sentinel, Tools for Reporting, Cyber Warfare, Vmware - **Published:** September 3, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9138995/it-program-manager ## About the Role * TS/SCI FSP Clearance * Demonstrated experience managing Tier l and Tier 2 technical personnel * Demonstrated experience with a strong understanding of Microsoft Sentinel, Microsoft Azure, enterprise networking, network monitoring, cybersecurity monitoring, and IT service management * Demonstrated experience working with and managing escalations involving telecommunications carriers, ISPs, OEM vendors, Microsoft/cloud providers, managed service providers, and other third-party service providers * Demonstrated experience overseeing and tracking planned maintenance windows, infrastructure changes, outages, and service restoration activities * Demonstrated experience identifying operational trends, recurring issues, process gaps, and opportunities to improve monitoring, automation, escalation, and operational effectiveness * Demonstrated experience coordinating maintenance schedules and ensuring appropriate NOC/CSOC monitoring coverage before, during, and after scheduled changes Desired Skills * Demonstrated experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment * Demonstrated progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines * Demonstrated experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment * Demonstrated significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation * Demonstrated significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs) * Demonstrated significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN * Demonstrated significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues * Demonstrated experience with tools for topology, paths, assets, segmentation, or vulnerabilities * Demonstrated experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data ## Description * Manage Tier 1 and Tier 2 technical personnel * With Sponsor oversight, coordinate maintenance schedules and ensure appropriate monitoring coverage before, during, and after scheduled changes * Oversee and track planned maintenance windows, infrastructure changes, outages, and service restoration activities * Manage escalations involving telecommunications carriers, ISPs, OEM vendors, Microsoft/cloud providers, managed service providers, and other third-party service providers * Identify recurring issues, process gaps, and opportunities to improve monitoring, automation, escalation, and operational effectiveness Team Responsibilities * Provide comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services * Maintain a secure and highly available enterprise environment * Ensure the continuous availability, security, performance, and operational integrity of the organization's enterprise infrastructure * Proactively monitor network and cyber security environments and provide Incident Response, Cyber Defense, Operational Engineering Support, Problem Management, and Continuous Service Improvement * Provide monthly application metric data such as service requests, incidents, calls per application, using Sponsor's reporting tools. Any other tool or deviation from collecting performance metrics requires prior approval from Sponsor. * Provide operational support for the following environments; Enterprise Local Area Network (LAN), Wide Area Network (WAN), Campus Network Infrastructure * Provide operational support for the following technologies; Microsoft Azure Government Cloud, Azure Virtual Desktop (AVD), RedSeal, Microsoft Sentinel, VMware and Hyper-V virtualization platforms, Microsoft Windows Server infrastructure, and Enterprise monitoring and alerting systems ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)