> Markdown version of [/jobs/ext/2697471-help-desk-support-analyst](https://www.wearedevelopers.com/jobs/ext/2697471-help-desk-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Analyst - **Company:** CareerCircle - **Location:** Shelton, CT, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, Apple IOS, Apple Mac Systems, Microsoft Office, Office365, Servicenow - **Published:** September 3, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ct/shelton/4bf6a42d-abfb-44a6-85d1-5d52718a7f61 ## About the Role Leadership ServiceNow Prioritization Detail Oriented Problem Solving Microsoft Teams Customer Service Microsoft Office Help Desk Support Analytical Skills, MacOS, Macbook, microsoft office, Windows 11, Kandji, ServiceNow, Microsoft teams, Desktop, Help desk, Help desk support Top Skills Details MacOS,Macbook,microsoft office,Windows 11,Kandji,ServiceNow,Microsoft teams Additional Skills & Qualifications * Desire to stay abreast of best practices and technologies that affect the business * Ability to learn and retain new skills * Advanced problem solving skills and the ability to develop creative solutions * Excellent interpersonal skills * Three or more years of experience in in related areas, or commensurate education * MacOS and Apple (MacBook/iMac) hardware support * Microsoft O365 * MS Teams * Windows 11 * iOS, Android Preferred Skills and Experience: * Strong Customer Service Abilities * Highly Organized * Physical PC repair/maintenance * Attention to Detail with the Ability to Prioritize Workload * Team Player * Analytical and Problem-Solving Ability * Strong Interpersonal and Business Professional Communication Skills - both written and verbal * ServiceNow, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description **This role is onsite 5x a week in Shelton, CT. It is a 6 month contract filling in for someone and has potential to go perm but must be comfortable finishes after 6 months in case it doesn't go perm***, This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Help Desk Support Analyst TEKsystems Shelton, CT*On-Site Mac OS Equities Apple IOS Operations Leadership ServiceNow Prioritization Detail Oriented Problem Solving Microsoft Teams Customer Service Microsoft Office Help Desk Support Analytical Skills Business Valuation IT Service Management Full Stack Development Artificial Intelligence Business Transformation Interpersonal Communications +0 ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)