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# Deskside Support

- **Company:** Wissen Infotech
- **Location:** Anaheim, United States
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Software Applications, System Configuration, Desktop Computing, Network Troubleshooting, Network Connections, Computerised Systems, Computer Equipment, Network Support
- **Published:** September 3, 2026
- **Apply:** https://www.dice.com/job-detail/5d3e4827-7caa-45ca-a627-22dba7432b2c

## About the Role

A deskside technician's role is crucial in providing support and maintenance for a company's desktop computing environment. The primary responsibility of a deskside support technician is to ensure that end-users have all the necessary tools and resources to perform their job efficiently. This position requires a combination of technical expertise, problem-solving skills, and excellent customer service., * Analytical Skill

 * Antivirus
 * Communication
 * Computer Hardware
 * Conflict Resolution
 * Customer Service
 * Network
 * Network Support
 * Problem Solving
 * Technical Support

Preferred Skills:

 * Excellent problem-solving and analytical skills
 * Comprehensive knowledge of computer systems
 * Strong verbal and written communication skills
 * Patient, friendly demeanor with a great aptitude for listening

## Description

* Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices.
 * Installation: Installing, configuring, and maintaining hardware and software.
 * Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures.
 * Network Support: Troubleshooting network devices to ensure connectivity.
 * Virus Detection: Implementing virus detection and eradication procedures.
 * End-user Support: Providing end-user assistance in person, by telephone, or via email.
 * Customer Service: Acting as a model of customer service excellence for organizational staff members.


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