> Markdown version of [/jobs/ext/2697692-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/2697692-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Analyst

- **Company:** BCforward
- **Location:** Newark, DE, United States
- **Salary:** $79,186.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple IOS, Command-Line Interface, Issue Tracking Systems, Internetworking, Microsoft Office, Office Suite, Windows PowerShell, Software Troubleshooting
- **Published:** September 3, 2026
- **Apply:** https://www.dice.com/job-detail/c0d737c4-aa3c-44aa-be2f-a4114b24ddaf

## About the Role

* Proficiency with Windows 10/11, Microsoft Office Suite, and enterprise hardware/software troubleshooting.
 * Experience with Remedy or comparable ticketing systems and prior exposure to request management workflows.
 * Command line and/or PowerShell knowledge for diagnostics and remediation.
 * Strong analytical and troubleshooting skills for OS, Office applications, Internet connectivity, GPO, and printing.
 * Excellent written and verbal communication with the ability to explain technical issues to non-technical audiences.
 * Ability to work independently and collaboratively, handle multiple priorities, and meet deadlines in a demanding environment.
 * Large-scale enterprise support experience for 500+ users.

Preferred Skills:

 * Experience in MAC request management and formal change management processes.
 * Familiarity with mobility platforms such as iOS and Android.
 * Exposure to telecommunications environments.

## Description

We are seeking a MAC (Move/Add/Change) Service Request / Desktop Support Analyst to join our dynamic team. The ideal candidate will have strong experience in end-user support, request and change management, and enterprise break-fix across Windows and Microsoft Office and a proven ability to coordinate complex fulfillment requests, communicate with customers and vendors, and resolve incidents within tight timelines., * Provide on-site technical support, including break-fix for Windows OS, Microsoft Office Suite, Internet, GPO, printers, and core applications.

 * Manage and respond to customer inquiries via email and phone with strong follow-up and ownership of risk during all activities.
 * Consult on complex MAC (Move/Add/Change) fulfillment requests and submit change management requests as required.
 * Use Remedy or similar request management tools to engage support teams and vendors and trigger corrective actions.
 * Coordinate vendor engagement and ensure timely resolution to meet performance targets and service-level goals.
 * Perform physical tasks including install/deinstall of large monitors, lifting desktops, and under-desk cable management.
 * Operate effectively in a fast-paced, high-volume environment while managing multiple issues simultaneously.


## Related Videos

- [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all)
- [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained)
- [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide)
- [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity)
- [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)