> Markdown version of [/jobs/ext/2697782-technical-support-representative-i-technical-support-engineer-i-remote](https://www.wearedevelopers.com/jobs/ext/2697782-technical-support-representative-i-technical-support-engineer-i-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative I (Technical Support Engineer I) - REMOTE - **Company:** New Day Healthcare LLC - **Location:** Pittsburgh, PA, United States (Remote available) - **Experience:** Starter - **Salary:** $118,800.0 - $132,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Computer Networks, System Configuration, PC Tools, Microsoft SQL Server, Transact-SQL - **Published:** September 3, 2026 - **Apply:** https://www.careerjet.com/job/us2ff9a2123d3235984f9b547b255f4cb6/eaa ## About the Role * High School diploma or equivalent GED required. * 1+ years of experience in client service or technical support role. * Experience with installation/configuration of PC software and hardware. * Knowledge of Microsoft SQL Server/TSQL a plus. * Experience with computer networking, file shares and Active Directory. * Good documentation, organizational and project management skills. INTERACTION This role will work closely with key departmental and project stakeholders across the organization. Therefore, the ability to work collaboratively and effectively with all levels of management and staff within the organization is a key priority in this role. No supervisory responsibilities required for this position. COMMUNICATION AND COGNITIVE ABILITIES * Cooperate with matrixed team members to meet goals or complete tasks. * Must be comfortable working in ambiguous and/or stressful situations. * Must be self-motivated and know when to seek guidance; detail-orientation is a must. * Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks. * Effective collaborator with proven process improvement skills. * Exceptional organization and time management skills. * Excellent communication and interpersonal skills. * Ability to consistently learn new technologies and apply those concepts to customer's needs. * Ability to work as part of a geographically dispersed team. * Ability to work independently and as part of a team. * Keep up to date on technology trends, developments & best practices. * Ability to communicate effectively to both technical & non-technical audiences. ## Description The Technical Support Representative I, is responsible for end user support of Net Health software applications serving clients in all roles including technical, clinical, billing and administrative. Primary responsibilities include taking ownership of client issues and questions reported and seeing problems through to resolution. RESPONSIBILITIES AND DUTIES * Analyze and resolve issues for clients using department guidelines and timeframes. * Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services. * Research, diagnose, troubleshoot and identify solutions to resolve system issues and following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. * Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, and escalation of issues to level 3 and/or engineering as necessary to resolve client issues. * Research required information using available resources. * Provide internal feedback to resolve issues and/or enhance product based on client. * Document support cases and develop internal knowledge base for future reference. * Provide support for a suite of software applications. * Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures. * Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers. * Follow up and make scheduled call backs to clients where necessary. * Participate in regularly scheduled internal training on Net Health products. * All other duties as assigned., Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. Salary Range: $21.94 - $27.42 USD A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. 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