> Markdown version of [/jobs/ext/2697875-it-support-specialist-fulfillment-center](https://www.wearedevelopers.com/jobs/ext/2697875-it-support-specialist-fulfillment-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist Fulfillment Center - **Company:** CareerCircle - **Location:** Winchester, OH, United States - **Experience:** Experienced - **Salary:** $63,003.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, ASP.NET, Microsoft Word, HTML, PHP (Programming Language), Microsoft Excel, Microsoft Windows, IBM AIX, IBM System I, Unix, CompTIA Network+, Computer Programming, Desktop Computing, Web Browsers, Networking Hardware, Local Area Networks, Microsoft Office, Microsoft Software, Windows Servers, Network Architecture, Microsoft PowerPoint, SQL Databases, VMware VSphere, Computer Equipment, Hardware Infrastructure, Communication Devices, Visual Basic Language, Cisco, Vmware - **Published:** September 3, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/oh/canal-winchester/2ff1571c-11fc-4e48-a933-2181cca1d5dd ## About the Role IBM i IBM AIX Planning Auditing Scheduling Communication VMware VSphere Microsoft Excel Windows Servers Microsoft Office Microsoft Access CompTIA Network+ Technical Issues Material Handling Computer Hardware Desktop Computing Peripheral Devices Networking Hardware Local Area Networks Microsoft PowerPoint Production Equipment Relationship Building Network Infrastructure PHP (Scripting Language) Active Server Pages (ASP) SQL (Programming Language) HyperText Markup Language (HTML) Troubleshooting (Problem Solving) Visual Basic (Programming Language), * Higher School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role. * Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc. * Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer * Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment. * Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare. * Hours of support may require weekend, holiday and/ or off-hours shift coverage. * Willing to travel up to 10% of the time for business purposes (within state and out of state)., * Bachelor's degree * Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA * Experience at a distribution center or manufacturing environment * Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP) * Experience building and maintaining databases (such as Web, Access and SQL) * Experience coordinating service requests with appropriate IT team. * Experience working independently and as part of a cross-functional technical team ## Description Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc's, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed., * Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc's, printers, pc hardware systems, pc networks, LAN and RF devices. Such as: + Utilizing tracking software to track and monitor the resolution of issues and/or open tickets. + Supporting area processes and interface requirements + Resetting equipment or applying solutions to quickly resolve problems + Resolves complex issues. Resolves escalated issues from less experienced support staff. + Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes. * Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible. * Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed. * Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations. * Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes. * Partners cross functionally to resolve issues. * Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc). * May lift and transports PC's, monitors, terminals and printers for deployment as well as repair., IBM i IBM AIX Planning Auditing Scheduling Communication VMware VSphere Microsoft Excel Windows Servers Microsoft Office Microsoft Access CompTIA Network+ Technical Issues Material Handling Computer Hardware Desktop Computing Peripheral Devices Networking Hardware Local Area Networks Microsoft PowerPoint Production Equipment Relationship Building Network Infrastructure PHP (Scripting Language) Active Server Pages (ASP) SQL (Programming Language) HyperText Markup Language (HTML) Troubleshooting (Problem Solving) Visual Basic (Programming Language) +0 ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [The Resilience of the World Wide Web](https://www.wearedevelopers.com/videos/1281-the-resilience-of-the-world-wide-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)