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# Solutions Engineer

- **Company:** Heidi Health
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Clinical Data Repository, Software as a Service, Cyber Security, Information Systems, Data Security, Systems Integration, Enterprise Software Applications, Fast Healthcare Interoperability Resources, Electronic Medical Records, AI Platforms, Information Technology, Health Level Seven International, Restful APIs
- **Published:** September 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/solutions-engineer-us-beverly-hills-ca--cf87162e-6cca-4c5d-a653-ae35fd4967e0

## About the Role

* 3-6 years of experience in customer facing technical role: Solutions Engineering, Sales Engineering, Consulting preferably in SaaS, healthcare, or enterprise software
 * Experience leading and owning technical and workflow discovery sessions
 * Comfortable with ~ 25 - 50% travel for onsite customer engagements
 * Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs
 * Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
 * Experience supporting sales cycles with healthcare providers, health systems, or EMR vendors
 * Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built
 * A trusted partner to Sales and a credible voice in the room with technical leaders on the customer side
 * Bonus: Background in healthtech, startups, or regulated environments; hands-on familiarity with clinical workflow design or field deployment in healthcare settings, Application Programming Interface (API), Artificial Intelligence (AI), Bid Analysis, Budgeting, Business Development, Clinical Data, Communication Skills, Customer Relations, Detail Oriented, Diversity, Due Diligence, Electronic Medical Records, Enterprise Applications, Funding, HL7 (Health Level 7), Healthcare, Healthcare Providers, Information Technology & Information Systems, Information/Data Security (InfoSec), Leadership, Market Segmentation, Medical Record System, Partner Sales, Post-Sales, Product Demonstration, Product Engineering, Product Requirements Document (PRD), REST (Representational State Transfer), Request for Proposals (RFP), Sales, Sales Cycle, Sales Management, Sales Support, Sales/Support Engineering (SE), Security Analysis, Security Architecture, Software as a Service (SaaS), Solution Sales, Startup, System Integration (SI), Technical Delivery, Technical Presentation, Willing to Travel

## Description

At Heidi, the Solutions Engineer plays a critical role in unlocking and accelerating new deals and expanding Heidis footprint with existing customers by serving as the primary technical point of contact throughout the sales cycle and expansion opportunities.

You'll work closely with Account Executives, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, custom clinical and data workflows, call system integrations, and security architecture. You'll bring technical credibility, customer empathy, and a strong sense of ownership to every opportunity.

What you'll do

 * Technical Discovery & Qualification: Lead deep technical and clinical workflow discovery with prospects across Enterprise and Mid-Market segments to uncover integration requirements, EHR dependencies, security needs, and compliance considerations.
 * Solution Design: Collaborate with Product and Engineering to design tailored solutions that align Heidis AI platform capabilities to real-world healthcare workflows and customer requirements, while staying grounded in roadmap feasibility.
 * Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
 * RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail.
 * Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process - acting as a trusted technical advisor to the customer on security, compliance, AI governance, and EHR integration questions.
 * Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature by developing structured PRDs and handoff documents and provide feedback to product and engineering from the field.


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