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# Tech Support Analyst - Dish TV

- **Company:** ECHOSTAR
- **Location:** Greenwood Village, CO, United States
- **Salary:** $63,150.0 - $82,500.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Application Performance Management, Tableau (Software), Technical Data Management Systems
- **Published:** September 3, 2026
- **Apply:** https://www.oriontalent.com/search-jobs/career/11654558/tech-support-analyst-dish-tv-colorado-co-greenwood-village

## About the Role

Candidates must be willing to participate in at least one in-person interview., 1+ years of call center experience or BS in a quantitative field such as math, science, or business analytics, * Translate complex technical data for non-technical audiences and deliver clear, compelling presentations to Senior Management and Directors

 * Provide "white-glove" stakeholder support, building trusted partnerships while resolving high-stakes, enterprise-impacting issues
 * Partner cross-functionally with Product, Engineering, and CX teams to influence solutions, align priorities, and drive enterprise-wide outcomes
 * Apply advanced quantitative and qualitative analysis to synthesize complex technical challenges into actionable, customer-centric insights
 * Design and implement innovative solutions to resolve legacy problems, optimize inefficient processes, and improve operational performance
 * Lead multiple high-priority initiatives simultaneously, demonstrating operational resilience, adaptability, and execution excellence in fast-paced, ambiguous environments
 * 1+ years of experience with Tableau, Gemini & Kiro

## Description

As a Business Operations Analyst on the Pay TV Stability and CX Optimization team, you are responsible for the stability and success of software updates and product launches. Acting as an internal consultant and strategist, you will work cross-functionally with Product and Engineering teams to simplify business processes, reduce customer effort, and ensure seamless releases. You will leverage data-driven insights to monitor key performance indicators (KPIs), identify trends, and drive action items that improve agent performance, ensuring support teams are empowered with the tools and information necessary to provide a stable, high-quality customer experience., * Serve as SME for Direct Broadcast Satellite, set-top box technology, and wireless/wired signal paths, leading enterprise-level troubleshooting and long-term resolution of complex system issues

 * Leverage data, symbolic reasoning, and dashboards to diagnose root causes, identify emerging trends, and drive timely escalations
 * Partner with testing and technology teams to validate agent launch readiness, conduct post-launch audits, and ensure frontline teams are fully equipped to support new products and features
 * Enhance agent tools by surfacing actionable data and insights that simplify workflows and improve both customer and agent experiences
 * Drive AI and automation initiatives to optimize application performance, reduce issue impact, and accelerate speed-to-resolution
 * Synthesize multi-source data to assess business impact, analyze call drivers and spikes, and refine workflows through cost-benefit and root-cause analysis


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