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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Support Manager - **Company:** Johnson & Johnson - **Location:** Jacksonville, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Computerized Maintenance Management Systems, Failure Mode Effects Analysis, Reliability Engineering, Warehouse Management Systems, Performance Monitor - **Published:** September 3, 2026 - **Apply:** https://www.jobmonkeyjobs.com/career/27989773/Operations-Support-Manager-Florida-Jacksonville-1306 ## About the Role * Bachelor's degree in Engineering, Supply Chain, Operations Management, or related field (or equivalent experience). * 5+ years of progressive experience in operations, warehouse management, and maintenance/calibration; management or supervisory experience preferred. * Hands-on experience with CMMS, WMS, and ERP systems. * Strong knowledge of preventive maintenance, calibration practices, spare-parts management, and vendor management. * Familiarity with relevant regulatory frameworks (industry-specific: e.g., GMP, ISO) is a plus. * Excellent leadership, communication, problem-solving, and organizational skills. Preferred * Technical background (mechanical/electrical) or certification in maintenance/industrial trades. * Experience with Lean, Six Sigma, TPM, or reliability engineering approaches. * Proven vendor negotiation and contract-management skills. Other: * Up to 50% travel in the first 6-9 months., Preferred Skills: Agile Manufacturing, Assembly Operations, Consulting, Developing Others, Good Manufacturing Practices (GMP), Human-Computer Relationships, Inclusive Leadership, Leadership, Manufacturing Processes, Manufacturing Science and Technology (MSAT), Plant Operations, Quality Standards, Resource Management, Sustainability, Team Management, Technologically Savvy, Validation Master Plans, Value Stream Mapping (VSM) ## Description The Operations Support Manager is responsible for ensuring smooth, safe, and compliant operations across Warehouse & Shipping, Maintenance & Calibration, and Spare Parts management. This role leads day-to-day operational execution, drives preventive maintenance and calibration programs, maintains spare-parts availability, and continuously improves processes to support customer service, equipment reliability, and cost control., Warehouse & Shipping: * Oversee inbound/outbound receiving, picking, packing, staging, and shipping operations to meet delivery targets and quality standards. * Manage inventory accuracy (cycle counts, physical inventory), storage optimization, and stock replenishment. * Ensure compliance with all shipping regulations, labeling, and documentation requirements. * Implement and enforce health, safety, and housekeeping standards in the warehouse. * Coordinate with logistics carriers and 3PL partners; negotiate rates and monitor performance. * Use warehouse management systems (WMS) and ERP interfaces to maintain accurate records and traceability. Maintenance & Calibration (Including Spare Parts): * Lead preventive and corrective maintenance programs for production, material handling, and facility equipment using a CMMS. * Own the calibration program for test, measurement, and process control equipment-develop schedules, execute or manage vendors, and ensure traceable documentation. * Manage spare-parts inventory levels, reorder points, lead times, and obsolescence to minimize downtime while controlling carrying costs. * Source and manage relationships with service vendors, calibration labs, and spare-parts suppliers; oversee contracts and SLAs. * Drive root-cause analysis and reliability improvement initiatives (RCA, FMEA, TPM). * Maintain accurate maintenance and calibration records to support audits and regulatory compliance. Leadership & Team Development: * Supervise and coach warehouse, shipping, maintenance, and calibration technicians; manage staffing, scheduling, and performance reviews. * Promote cross-training and skill development to increase team flexibility. * Foster a safety-first culture and lead regular safety and training programs. Compliance, Quality & Continuous Improvement: * Ensure operations meet applicable regulatory and quality standards (e.g., ISO, GMP, or industry-specific requirements). * Develop, update, and enforce SOPs, work instructions, and maintenance/calibration procedures. * Identify and implement process improvements to increase efficiency, reduce costs, and improve service levels. * Produce regular operational reports and present performance metrics to leadership. Key Performance Indicators (KPIs): * On-time shipments and delivery accuracy * Inventory accuracy and stockout rate * Equipment uptime / meantime between failures (MTBF) * Preventive maintenance completion rate and backlog * Calibration completion on schedule with documented traceability * Spare-parts service-level and inventory turnover * Safety incident rate / corrective actions closed ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer) - [Staying Safe in the AI Future](https://www.wearedevelopers.com/videos/521-staying-safe-in-the-ai-future) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Should Tech Managers Be Developers First? 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