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# Enterprise Support Manager, ES-NAMER-SUP

- **Company:** Amazon.com, Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $194,300.0 - $262,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Information Sciences, Network Layer, Software Engineering, Web Services, Enterprise Software Applications, Information Technology
- **Published:** September 3, 2026
- **Apply:** https://www.amazon.jobs/en/jobs/10526729/enterprise-support-manager-es-namer-sup

## About the Role

If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we'd like to talk with you!, 4+ years of technical team management experience

 - 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience
 - Bachelor's degree in Computer Science, Math, or a related field
 - Experience in technical team management
 - Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
 - Experience working with enterprise software companies
 - Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
 - 5+ years of managing technical teams

Preferred Qualifications

 - Experience driving projects to improve support-related processes and technical support
 - Experience in systems administration, network engineering, or software development engineering
 - Experience in technical account management, business relationship management, or consulting
 - Experience with AWS services or other cloud offerings
 - Experience working with enterprise software companies
 - Past experience as a systems administration, network engineer, or software development engineer
 - Record of driving projects to improve support-related processes and the technical support experience
 - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
 - Ability to manage and work shifts Amazon is committed to a diverse and inclusive workplace



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