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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative I (Remote) - **Company:** HM Electronics, Inc. - **Location:** Carlsbad, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $39,520.0 - $43,680.0 - **Contract:** Permanent contract - **Skills:** Databases, Web Browsers - **Published:** September 3, 2026 - **Apply:** https://www.jofdav.com/jobs/59520859-technical-support-representative-i-remote ## About the Role * Minimum 1 year customer service experience; technical support or call center experience preferred * Strong troubleshooting and problem-solving skills * Ability to multitask across systems while assisting customers in real time * Professional, empathetic customer service approach * Basic to intermediate computer skills, including OS navigation, browsers, email, and hardware basics * Ability to work a flexible schedule, including evenings, weekends, and holidays as needed * Private workspace and strong internet connection with wired connectivity capability Preferred qualifications * Experience in a remote call center environment * Experience supporting drive-thru products or customers * Familiarity with D365 or AX, The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job regularly requires lifting and moving up to 10 pounds., If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468. ## Description HME is seeking a Technical Support Representative for a fully remote position on our call center team. This role provides customer support via phone, chat, and email and is scheduled for a 40-hour work week, with shifts assigned based on business needs. The call center operates Monday through Friday from 5:00 AM to 7:00 PM PT and Saturday through Sunday from 7:00 AM to 3:30 PM PT, including evenings and weekends as required. Candidates must reside in Arizona, Florida, Texas, Missouri, or California. Relocation assistance is not available. What you will do in the position: * Provide inbound technical support to customers via phone, chat, or email * Provide operation, troubleshooting, maintenance, and installation support * Promote and maintain positive customer relations * Follow established call flows, authentication steps, and escalation procedures * Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities * Use internal knowledge bases and tools to resolve issues efficiently * Maintain professionalism, empathy, and a calm demeanor during all interactions * Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting * Prepare and accurately document all customer interactions in the database * Identify and make recommendations for product improvement * Provide feedback for improvements of our knowledge base * Escalate unresolved or complex issues to appropriate teams * Meet or exceed performance metrics including quality, productivity, and attendance What we are looking for ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)