> Markdown version of [/jobs/ext/2698486-it-client-success-site-support-specialist](https://www.wearedevelopers.com/jobs/ext/2698486-it-client-success-site-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Client Success Site Support Specialist - **Company:** Aspire Inc. - **Location:** Frisco, TX, United States - **Experience:** Experienced - **Salary:** $104,000.0 - $124,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Cloud Computing, Issue Tracking Systems, Salesforce.Com, Office365 - **Published:** September 3, 2026 - **Apply:** https://www.dice.com/job-detail/714ff178-2680-4f17-9c41-4ce8103a9f73 ## About the Role Customer Service and Communication · Deliver friendly, professional, and patient support. · Communicate technical concepts clearly to non-technical users. Troubleshooting and Problem Solving · Diagnose and resolve desktop, mobile, and connectivity issues. · Escalate issues appropriately when needed. Time Management and Prioritization · Manage competing priorities and meet response targets. Confidentiality and Discretion · Handle sensitive and confidential information professionally. Adaptability and Proactivity · Learn new technologies and adapt to changing business needs. · Work independently and collaboratively. Technical Expertise: Experience supporting: · Windows and macOS operating systems · Mobile devices (iOS and Android) · Basic network connectivity troubleshooting · Client patching and security controls · Microsoft 365 applications · Enterprise collaboration tools · Ticketing systems (Salesforce or similar) About You · 3-5 years of desktop, help desk, or IT support experience · Experience working in a ticket-driven support environment · Organized, detail-oriented, and reliable · Strong interpersonal and collaboration skills · Professional, service-oriented attitude · Continuous learning mindset · Adaptable under changing priorities · Relevant certifications are a plus but not required ## Description Client is seeking an IT Client Success Site Support Specialist to deliver responsive, high-quality technology support for employees across corporate offices. This role focuses primarily on resolving IT support tickets and providing remote support to employees company-wide, while serving as onsite backup to the primary Frisco site support technician. The successful candidate will support Windows, macOS, mobile devices, and cloud-based desktops, with a strong focus on customer experience and consistent service delivery. Key Responsibilities · Create, manage, and resolve IT support tickets in accordance with established service standards and SLAs. · Provide remote technical support to employees across multiple locations. · Provide hardware and software support, including installation, troubleshooting, and end-user guidance. · Support employee onboarding by preparing, configuring, and deploying devices. · Assist with IT asset lifecycle activities. · Serve as backup to the primary site support technician. · Support conference room technology, including Microsoft Teams Rooms. · Provide technical support for onsite and virtual live events. · Maintain technical documentation and knowledge articles. · Identify recurring issues and recommend improvements., The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. 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