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# Oracle Cerne Technical Consultant

- **Company:** CYNET SYSTEMS INC.
- **Location:** Dallas, TX, United States
- **Contract:** Permanent contract
- **Skills:** Cerner, Health Informatics, Identity and Access Management, Knowledge Management, Oracle (Applications), Scrum Methodology, Deep Learning, RadNet (Radiology Software), Cerner Charge Services, Information Technology
- **Published:** May 22, 2026
- **Apply:** https://www.dice.com/job-detail/92c00a32-517f-490f-86e8-f4b528ff8e90

## About the Role

* Experience providing AMS support for large healthcare environments required.
 * Strong experience with SLA and KPI-based service delivery required.
 * Hands-on experience with ITIL v3/v4 operations and SCRUM-based delivery required.
 * Strong functional knowledge of Oracle Cerner modules required.
 * Experience managing incidents, problems, changes, and service requests required.
 * Experience handling P1/P2 incidents and RCA ownership required.
 * Knowledge of healthcare security, access management, and compliance processes required.
 * Strong communication and stakeholder management skills required., * Experience in delivery roles supporting large U.S. healthcare organizations preferred.
 * Experience with healthcare compliance and audit processes preferred.
 * Knowledge of operational governance and service improvement initiatives preferred.

Skills:

 * Oracle Cerner application support expertise required.
 * Strong ITIL operations and service management skills required.
 * Incident, problem, and change management skills required.
 * Root cause analysis and troubleshooting skills required.
 * SLA/KPI monitoring and reporting skills required.
 * Strong analytical and problem-solving abilities required.
 * Excellent verbal and written communication skills required.
 * Team collaboration and stakeholder management skills required.

Qualification and Education:

 * Bachelor s degree in Information Technology, Healthcare Informatics, Computer Science, or related field preferred.
 * ITIL certification preferred.
 * Relevant Oracle Cerner certifications preferred.

## Description

* Provide technical and functional support for Oracle Cerner applications within healthcare environments.
 * Support AMS operations following ITIL and SCRUM methodologies.
 * Manage incidents, service requests, problems, and change management activities.
 * Handle P1/P2 production incidents and lead root cause analysis activities.
 * Monitor SLA/SLO compliance and support operational reporting activities.
 * Drive incident trend reduction and knowledge deflection initiatives.
 * Provide on-call and after-hours support coverage as required.
 * Support resolution of incidents and service requests including RITM management.
 * Prepare and present RCA reports and problem management documentation.
 * Maintain knowledge management documentation and operational procedures.
 * Collaborate with healthcare operations, technical teams, and stakeholders to ensure system stability and service continuity.
 * Support security, access management, audits, and compliance-related activities.

Core Functional Domains:

 * Registration / ADT.
 * Charge Services / Patient Accounting.
 * Clinical modules including FirstNet, CareAware, and Nursing.
 * Ancillary systems including PathNet, RadNet, and Pharmacy dependency-level support.
 * Core Security including access management, roles, and audits.


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