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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Engineer - Part-time - **Company:** Ketryx - **Location:** Wien, Austria - **Salary:** €35,658.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Amazon S3, Apple Mac Systems, Confluence, JIRA, Bash Shell, Disaster Recovery, Github, Medical Software, Identity and Access Management, Issue Tracking Systems, PostgreSQL, Microsoft Office, Windows PowerShell, Prism (Software), Redis, Next.js, TypeScript, Datadog, Scripting, Tailwind, ReactJS, Backend, Slack, Playwright, Performance Monitor, Figma, Graphql, Gsuite, Front End Software Development, JestJS, Zendesk, Cucumber (Software), Servicenow, User Accounts - **Published:** September 4, 2026 - **Apply:** https://www.adzuna.at/details/5869099935 ## About the Role You're passionate about software and making a real impact. You're curious, enjoy solving tough problems, and love the idea of working in a fast-moving environment where you can take initiative. You're comfortable collaborating in English with team members from different areas, and you take pride in owning projects from beginning to end. Above all, you're excited about using technology to improve patient outcomes. Ideally you will be currently located in Vienna or able to relocate quickly. Unfortunately, we are unable to provide visa sponsorship for this position in Austria to candidates who do not already have a valid work permit., * Understanding of Google Workspace, Microsoft Office, and macOS * Understanding of identity management/SSO systems * Experience with ticketing systems (ServiceNow, Jira, Zendesk) * Clear communication skills with non-technical users * Documentation skills for creating user guides and procedures * Understanding of networks, security, and device management * Fluency in English Additional Skills: * Experience with Mobile Device Management (MDM) * Experience with backup and recovery procedures * Basic scripting (PowerShell, Bash) for automation tasks * Patience when explaining complex concepts * Problem-solving and analytical thinking * Proactive approach to identifying potential issues Our Tech Stack * Frontend: TypeScript, React, Next.js, Tailwind * Backend: PostgreSQL, Redis, GraphQL, Prisma * Testing: Vitest, Playwright, Cucumber * Infrastructure: AWS (e.g. S3, RDS, ECS), Datadog * Collaboration: Slack, GitHub, Figma, Jira, Confluence ## Description Compensation: The minimum gross monthly salary for this position, according to the applicable collective agreement, is €2,547 gross per month on a full-time basis and will be calculated based on the actual monthly working hours. *final compensation dependent on related experience level, At Ketryx, we're on a mission to help medical software teams build secure, reliable applications that make a real difference in people's lives. We give them the tools to automate the tough parts of compliance and quality so they can focus on what matters most: creating life-saving products with confidence., We're looking for a Part-time Tech Support Engineer to join our team. In this role, you'll be at the core of ensuring our technology supports our growth. You'll be key in supporting operations for a scale-up with two international offices (Boston (US), Vienna (AT)) and a team of 100+ talented professionals., * Serve as primary IT support contact for Boston and Vienna offices * Prioritize and manage multiple requests * Handle device provisioning and user lifecycle management (onboarding/offboarding) * Ensure reliable operation of Google Workspace and macOS environments across the company * Monitor performance and troubleshoot issues across company devices * Own Ketryx internal IT support channel * Support security & compliance initiatives ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)