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# Technical Support Specialist - Security Systems

- **Company:** ADI Global Distribution
- **Location:** Gent, Belgium
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Computer Network Technologies
- **Published:** September 4, 2026
- **Apply:** https://dejobs.org/x/x/68014D71B613487B9B06DA3C5720BC65/job/

## About the Role

* Initial experience with electronic products through academic projects, internships, apprenticeships, or professional experience.
 * Fluent Flemmish/Dutch and French is required; English skills are an advantage.
 * Strong proficiency in Microsoft Word, Excel, and PowerPoint.
 * Excellent verbal and written communication skills.

WE VALUE:

 * Network or electronics-related certifications are desirable.
 * Networking knowledge is an advantage.
 * Strong analytical thinking and attention to detail.

## Description

The ADI Technical Support Department is responsible for providing technical customer support and offers both pre-sales and post-sales assistance for over 300 products from 15 to 20 different vendors, covering all aspects of the fire and security industry.

We are seeking a motivated individual who is eager to develop their expertise within the security and fire protection sector and deliver a high level of technical support to ensure an excellent customer experience. The goal is to contribute to the success of the customer service function, enhancing customer satisfaction, retention, and profitability., * Learn, under the guidance of experienced technical staff, to understand project requirements and system functionality

 * Assist with remote site surveys (as required) to gather site information and identify potential challenges.
 * Support senior technicians in diagnosing technical issues and determining appropriate solutions.
 * Participate in classroom and hands-on training programs to develop technical and customer support skills.
 * Contribute to the timely and accurate preparation of service reports and documentation.
 * Develop an understanding of customer requirements and assist in preparing recommendations.
 * Support customers with installation methods and procedures.
 * Assist in monitoring project progress and reporting updates to senior team members.
 * Learn how to collect key metrics and data to support reporting and analysis.
 * Support the delivery of training and development programs for internal teams and customers when required.


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