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# IT Helpdesk Medior/Senior (FR/ANG) - Top employeur! Bruxelles Gare centrale

- **Company:** Select HR
- **Location:** Brussel, Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Servicenow
- **Published:** September 4, 2026
- **Apply:** https://www.select-jobs.be/Items/nl-BE/Jobs/ICT/it-helpdesk-frang---top-employeur-bruxelles-gare-centrale/ApplyClosed-start

## About the Role

* Expérience de 3 ans ou plus en support informatique/helpdesk.
 * Maîtrise du français et bonne connaissance de l'anglais.
 * Connaissance des outils de ticketing, idéalement ServiceNow.
 * Compétences en gestion des droits utilisateurs via Active Directory.
 * Capacité à diagnostiquer et résoudre des problèmes techniques variés.
 * Esprit de service, excellent relationnel et sens du travail en équipe.
 * Capacité à escalader efficacement les incidents aux bonnes équipes., Description du poste : Notre client recherche un Technicien Helpdesk IT motivé et orienté service pour rejoindre son grand département IT. Le candidat idéal possède une expérience de minimum 3 ans dans le support informatique, parle couramment le français et maîtrise très bien l'anglais (langue de communication interne). Cette opportunité offre de belles perspectives d'évolution à long terme.

## Description

* Assurer le support technique aux utilisateurs francophones via téléphone, e-mail et outils de ticketing (ServiceNow).
 * Réaliser le staging des ordinateurs portables (installation et configuration).
 * Gérer les droits des utilisateurs via Active Directory.
 * Diagnostiquer et résoudre divers problèmes techniques (hardware, software, réseau, applications, etc.).
 * Escalader les incidents complexes aux équipes techniques appropriées et assurer le suivi.
 * Veiller à la satisfaction des utilisateurs et garantir un service client de qualité.
 * Documenter les incidents et solutions dans l'outil de ticketing.


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