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# Technical Support Specialist

- **Company:** Werk op Schiphol
- **Location:** Haarlemmermeer, Netherlands
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Cyber Security, Computer Engineering, Ethernet, Information Management, Networking Hardware, Microsoft Office, Windows Servers, Systems Integration, Firewalls (Computer Science), Bug Reporting, Information Technology, Data Management, User Administration
- **Published:** September 4, 2026
- **Apply:** https://www.werkopschiphol.nl/vacatures/techniek/technical-support-specialist

## About the Role

* Technical certificate, diploma, or degree in Systems Integration, Electronic or Computer Engineering Technology, Aerospace Technology, or Information Management / Information Technology
 * Three years' experience in Ethernet networking, Windows servers, firewall security appliances or a combination of these three domains is preferred
 * In combination with or separate from the above experience, three years' experience in aviation technologies environment is preferred
 * Knowledge of avionics data protocols including ARINC 429, MIL-STD-1553, Ethernet, serial data protocols is preferred
 * Experience troubleshooting complex systems
 * Knowledge of Microsoft Domains, group policies and cyber security best practices
 * Knowledge of Ethernet protocols (Layers 1 through 3), LAN and WAN architectures, and network device configuration
 * Proficiency with Microsoft Office, engineering drawing, and data analysis tools
 * Troubleshooting experience and superior analytical, critical thinking and problem-solving skills
 * Superior communication skills with the ability to work with a distributed, diverse team
 * Demonstrated flexibility and able to adapt in a dynamic environment
 * Able to obtain national and airport security clearances

## Description

* Provide on-site, critical mission system technical support services to enable exception operational effectiveness of our special mission ISR aircraft
 * Perform mission system troubleshooting and maintenance activities
 * Mentor local support teams on mission system implementation and operation, facilitating effective communication between users and the technical team
 * Facilitate responses to customer technical support requests, including elevation of observations to authoring comprehensive system problem reports for forwarding to product and system managers
 * Hosting and assisting modification teams for upgrades or in-country testing and training events
 * Diagnose, verify and modify sensor equipment, computer, firewall, and networking device configurations to diagnose defects, investigate customer observations, and return or maintain conformance to designs
 * Maintain and apply Windows server services, firewall and Ethernet networking skills
 * User administration and data management to support pre-mission and post-mission activities
 * Execute test instructions to ensure correct operation of equipment
 * Design various aircraft mission system modifications and/or repairs
 * Assist in document user checklists and standard operating procedures
 * Travel to support PAL Aerospace Europe operations throughout Europe, and occasionally to other PAL Aerospace world-wide locations and operations


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