> Markdown version of [/jobs/ext/2699200-head-of-operations-analytics](https://www.wearedevelopers.com/jobs/ext/2699200-head-of-operations-analytics). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Operations Analytics - **Company:** Adyen N.V. - **Location:** Amsterdam, Netherlands - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Integration Architecture, Computer Literacy, Data Integrity, Decision Support Systems, Operational Data Store, SQL Databases, Business Intelligence Development Studio, Generative AI, Production Code, Data Pipelines - **Published:** September 4, 2026 - **Apply:** https://www.adzuna.nl/details/5869270987 ## About the Role * Leadership & Team Building: 5+ years of experience managing analytics teams in high-growth or transforming organizations. Prior experience managing or scaling other team leads is a strong plus. * Stakeholder Credibility: A proven track record of influencing senior stakeholders and translating complex data into clear, persuasive business narratives. * Operational Judgment: Strong commercial instincts with the ability to identify which metrics truly drive value and which are noise. * Technical Literacy: This role does not require writing production code or architecting data pipelines. It does require enough fluency in SQL, data modelling, and modern BI tooling to have a credible, detailed technical dialogue. * Intellectual Rigor: The ability to challenge weak assumptions or misleading conclusions constructively and with authority. * Change Management: Experience leading teams through shifts in operating models and raising performance standards., * A Strategic Operator: You are practical and forward-looking, able to simplify complexity for others. * A High-Standards Leader: You drive excellence and rigor without becoming bureaucratic. * A Calm Communicator: You maintain presence and credibility even when under pressure or challenging senior leadership. ## Description You'll lead an analytics and insights function of around 10 people: a Team Lead overseeing 1 Data Engineer and 4-5 technical analysts on Foundational Data Integrity, plus roughly 4 Business Analysts focused on Business Insights, reporting directly into you. You'll support an Operations organization of over 1,000 people, working closely with the Global Operations Leadership team to turn this function from a reporting service into the strategic engine behind how Ops leadership makes decisions. What you'll do * Lead and evolve the team: Set a clear vision for how the team supports business performance, planning, and decision-making, and build a high-performing group that balances responsiveness with strategic focus. * Partner with senior leaders: Act as a trusted thought partner to Operations leadership on business performance, risks, opportunities, and trade-offs. Support business performance reviews with concise narratives, root-cause analysis, and clear recommendations. * Own performance insight and business storytelling: Ensure the team delivers high-quality analysis that connects operational data to commercial and customer outcomes, with a consistent, leadership-ready view of KPIs, trends, exceptions, and emerging risks. * Define metrics and improve decision quality: Establish robust KPI definitions, performance frameworks, and success measures, and improve consistency in how performance is measured across teams, projects, and reviews. * Build scalable insight capabilities: Improve the team's operating model, standards, and ways of working to efficiently manage ad hoc demand alongside recurring insight cycles. Partner with data, operations, finance, product, and other functions to improve access to reliable insight, and drive continuous improvement in tools and reporting approaches. What good looks like * Strategic Influence: Operations leaders rely on the team for judgment and decision support, not just for raw numbers. * Actionable Reviews: Business reviews are sharper, simpler, and consistently result in clear leadership actions. * Trusted Data: KPI definitions are clear, consistently used across the organization, and grounded in sound logic. * AI Integration: Generative AI, automation, and conversation analytics tools are successfully leveraged to accelerate reporting mechanics, allowing the team to focus on high-value diagnosis. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Modern Data Architectures need Software Engineering](https://www.wearedevelopers.com/videos/1030-modern-data-architectures-need-software-engineering) ## Related Articles - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)