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# ICT Servicedesk Medewerker

- **Company:** Edis
- **Location:** Maastricht, Netherlands
- **Experience:** Expert
- **Salary:** €3,070.0 - €4,112.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software as a Service, Cloud Computing Security, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://www.werk.nl/nl/vacatures/71151065

## About the Role

Jij regelt - HBO werk- en denkniveau, verkregen door opleiding of werkervaring - Minimaal 5 jaar ervaring in een ICT-servicedesk of IT-supportfunctie - Ervaring met Microsoft 365, Entra ID, Endpoint Manager en Windows 10/11 - Kennis van SaaS-omgevingen, cloud security en ITSM tooling - ITIL Foundation certificering of bereidheid om je verder te ontwikkelen - Sterke communicatieve vaardigheden en klantgerichte instelling - Goede beheersing van de Nederlandse taal (minimaal C1-niveau) - Rijbewijs B - Pré: affiniteit met of ervaring binnen de bouw- of infrasector
Voordelen v...

## Description

Ben jij een ervaren ICT-professional die overzicht houdt, initiatief neemt en energie krijgt van het oplossen van complexe IT-vraagstukken? Ervaren ICT Servicedesk Medewerker in Maastricht

Afhandelen van incidenten en serviceverzoeken binnen de ICT-servicedesk
Ondersteunen van gebruikers bij IT-problemen en werkplekbeheer
Oplossen van complexere technische vraagstukken
Beheren van Microsoft 365, Entra ID en werkplekomgevingen
Meewerken aan ICT-projecten en verbeterinitiatieven
Registreren en opvolgen van meldingen in ITSM-systemen
Bijdragen aan het optimaliseren van processen binnen de ICT-servicedesk
Ondersteunen van gebruikers op verschillende locaties


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