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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Trading Application support - **Company:** REC Solutions Ltd - **Location:** London, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Bash Shell, Relational Databases, Financial Information EXchange, Python (Programming Language), Microsoft Office, Networking Basics, Reference Data, SQL Databases, Telnet, Scripting, Grafana, Git, Atlassian Tools - **Published:** September 4, 2026 - **Apply:** https://www.totaljobs.com/job/application-supporter/rec-solutions-limited-job107939370 ## About the Role Required Skills/Experience Essential - Trading Application support (FIX Protocol / Unix / Linux / SQL) * Degree level qualification and/or 3+ years of experience * Proficient with Microsoft Excel and other Microsoft Office products * Prior experience in operation or technical support role * Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience * Confidence to take inbound calls and make outbound calls * Experience with FIX Protocol * Exposure to UK and EU equity markets including understanding of trade lifecycle * Ability to write SQL queries and a strong understanding of relational databases * Experience using Unix/Linux servers * Previous use of GIT version control or similar * Scripting experience e.g. bash/shell, python or similar Desirable - Trading Application support (FIX Protocol / Unix / Linux / SQL) * Experience with Binary Protocols * Dashboard creation in Grafana * Previous experience with Atlassian product suite * Basic networking concepts and troubleshooting - TCP/UDP, telnet, IP, Ports etc * Fluent Spanish speaker Personal Characteristics * Effective communicator * Attention to detail, numerate, self-motivated * Excellent team player, able to work on own initiative * Interest in financial markets and the requirements to operate effectively in a highly regulated environment ## Description * The primary responsibilities of the Trading Application Support Analyst will be maintaining, and running the client exchange platforms. * My client is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future. * The operations team currently work a weekly shift rota covering the hours 07:00-18:00. * There may also be some evening and weekend work. Responsibilities and Duties - Trading Application support (FIX Protocol / Unix / Linux / SQL) * Responsible, along with other operational team members, for the day-to-day running and maintenance of the platforms. * Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person. * Maintain a high degree of customer service for all support queries * Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation * Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms. * Maintain and enhance knowledge base and documentation. * Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms * Raise and deploy changes to support the day to day running of multiple exchange platforms. * Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified * Ensure processes are streamlined * Ensure process maps are followed to reduce risk. * Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development. ## Related Videos - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Chat App Leak, Tesla’s Blurry Dashcam, and Meta Currency Beats Bitcoin - Keith Cirkel](https://www.wearedevelopers.com/videos/1857-chat-app-leak-tesla-s-blurry-dashcam-and-meta-currency-beats-bitcoin-keith-cirkel) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)