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# 2nd Line IT Support Engineer - Liverpool

- **Company:** Circle Group Ltd
- **Location:** Liverpool, UK
- **Salary:** £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Microsoft Office, Windows Servers, TCP/IP, Wireless Networks, Office365, Microsoft InTune, Information Technology, Hardware Infrastructure
- **Published:** September 4, 2026
- **Apply:** https://www.totaljobs.com/job/2nd-line-it-support-engineer/circle-group-job107938855

## About the Role

A 2nd Line IT Support Engineer with strong IT support, Windows 10 / 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Liverpool.

My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role, offering hybrid working

Key Skills required:

 * Experience of working at a 2nd line IT support level
 * Experience with Windows Server admin
 * Windows 10 / 11 & M365 experience
 * Azure, Entra and Intune experience
 * Good working knowledge of support on-prem and configuring hybrid infrastructure environments
 * Hyper-V virtualisation
 * O365 suite - Exchange Online
 * Active Directory, Group Policy (DNS/DHCP)
 * VOIP telephony support
 * Experience troubleshooting wired and wireless networks - TCP/IP, etc.

## Description

* Delivering courteous and expert 2nd line IT assistance to all personnel.
 * Diagnosis and resolution of IT concerns via remote and on-site methods.
 * Deployment of desktop/server software and hardware solutions.
 * Enhancement and maintenance of the current infrastructure.
 * Regular proactive upkeep of server and desktop systems.
 * Thorough troubleshooting of user problems.
 * Crafting comprehensive support materials.
 * Contribution to the routine administration of IT systems.

Not only will you be joining a leading local organisation, but you will have plenty of scope for growth and further development, if you want to undergo any certifications (AZ-900, AZ-104, CompTIA etc.) and a clear progression path to Infrastructure Engineer/Subject Matter Expert level.


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