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# IT Support Specialist Level 1

- **Company:** Precision Castparts Corp.
- **Location:** Algona, WA, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Computer Networks, Computer Literacy, Desktop Computing, PC Tools, Issue Tracking Systems, Microsoft Office, Microsoft Software, System Center Configuration Manager, Network Connections, Software Troubleshooting, Information Technology
- **Published:** May 20, 2026
- **Apply:** https://diversityjobs.com/career/16952583/It-Support-Specialist-Level-1-Washington-Kent

## About the Role

* Microsoft Office 365
 * Microsoft Software Center / SCCM deployments
 * Microsoft Teams
 * Windows 10/11/Server OS
 * MS Windows Active Directory administration.
 * ERP and Ticketing system experience.
 * Hardware and software troubleshooting experience.
 * Creative problem-solving skills with strong troubleshooting skills.
 * Ability to deliver excellent customer service to users with various levels of computer knowledge.
 * Ability to take direction well and be a motivated self-starter.
 * Must be open and excited to learn new technologies.
 * Must have strong communication skills, both written and oral.
 * Should be customer service-oriented and learn techniques to best serve clients.

Years of Experience

 * 1 to 2 Years in related field

Level of Education

 * BA or BS in Computer Science or equivalent work experience

## Description

Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs computers, PC software, printers, cables, and network connections.

Reporting Structure

The IT Support Specialist Level 1 will report to the IT Manager.

Shift:

Monday-Friday, 7am-3:30pm, * Work closely with the IT Manager on Projects.

 * Provides computer, hardware, and software support. Installs and services software.
 * Printer troubleshooting.
 * Connect computers and terminals to existing data networks.
 * Instructs users in the use of computers and networks.
 * Responds to and resolves troubleshooting tickets.
 * May be assigned to work on special projects.
 * Patching of systems in support of cyber security.
 * Some travel between the different PCC sites may be required.
 * Other duties as assigned.


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