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# Service Desk Dispatcher

- **Company:** AGS Tech
- **Location:** Blackburn, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Microsoft Office, Routing
- **Published:** September 4, 2026
- **Apply:** https://www.totaljobs.com/job/service-desk-dispatcher/ags-tech-job107935768

## About the Role

* Previous experience managing and planning engineer's workload is essential.
 * Previous experience of using a Clik.
 * Knowledge of working within the fire and security industry would be preferred.

Personal Attributes

 * Communication and interpersonal skills, including good customer service skills.
 * Ability to work on own initiative and as part of a team.
 * Problem Solving Skills.
 * Organisation and prioritising skills.
 * Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning in order to co-ordinate and manage scheduled work within agreed timescales.
 * Excellent admin skills with knowledge of Microsoft Office and Excel to an intermediate level.

## Description

You will co-ordinate the completion of all Reactive Service Works within a designated region.

 * Create weekly workloads and routes for the engineers.
 * Ensure engineers have adequate work load for their days, including when jobs fail.
 * Order stock which is required for bespoke pre-booked jobs.
 * Arranges engineers stock collection so they have a float of stock which is generally required.
 * Relay with the clients on booked work.
 * Ensures workload scheduled into the diary is planned by Action Due date / client requested.
 * Accountable for handling initial telephone inquiries for clients and engineers.