> Markdown version of [/jobs/ext/2701267-first-level-supporter-hybrides-arbeiten-remote-prasenz](https://www.wearedevelopers.com/jobs/ext/2701267-first-level-supporter-hybrides-arbeiten-remote-prasenz). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# First-Level-Supporter - hybrides Arbeiten (Remote & Präsenz)

- **Company:** DIS AG
- **Location:** Frankfurt am Main, Germany (Remote available)
- **Salary:** €39,000.0 - €48,000.0
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Linux, Red Hat Enterprise Linux
- **Published:** September 4, 2026
- **Apply:** https://www.xing.com/jobs/frankfurt-main-first-level-supporter-hybrides-arbeiten-remote-praesenz-157606458

## About the Role

* Idealerweise eine erfolgreich abgeschlossene Berufsausbildung als IT-Fachinformatiker oder Quereinsteiger
 * Versierte Kenntnisse und Erfahrung mit RedHat Linux
 * Gute Kenntnisse in der Systemadministration einer heterogenen Linux-Umgebung
 * Wertschätzende und professionelle Kommunikation gegenüber Kunden und Kollegen zeichnen Sie aus
 * Sprachkenntnisse (Verhandlungssicher Deutsch und fließend Englisch in Wort und Schrift)

## Description

* Zentraler Ansprechpartner im First- und/oder Second-Level Support
 * Management von Incidents und Service Requests
 * Zuständig für eine Vielzahl von Applikationen und Technologien im Support Bereich (RedHat Linux, Jira, Confluence etc.)
 * Kontaktpunkt und Repräsentation der IT in die Fachbereiche
 * Mitwirkung bei der Gestaltung von Anwendervideos und der Knowledge Base


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