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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SFDC - Service Cloud Solutions Architect - **Company:** Intuitive Surgical, Inc. - **Location:** Sunnyvale, CA, United States - **Experience:** Experienced - **Salary:** $196,600.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Applications Architecture, Business Systems, Cloud Computing, Computer Telephony Integration, Data Governance, Data Migration, DevOps, Knowledge Management, Routing, Release Management, Cloud Services, Salesforce.Com, Systems Architecture, Apex Code, Enterprise Software Applications, Chatbots, Information Technology, Integration Frameworks - **Published:** September 4, 2026 - **Apply:** https://jobs.smartrecruiters.com/Intuitive/744000147358177-sfdc-service-cloud-solutions-architect ## About the Role * Bachelor's degree in Computer Science, Engineering, Information Systems, or related field. * 10+ years of Salesforce platform experience. * 5+ years of hands-on Salesforce Service Cloud implementation experience. * Proven experience leading large-scale CRM and customer service transformation initiatives. * Strong expertise in: + Salesforce Service Cloud + Experience Cloud + Salesforce Platform Architecture + Customer Support Operations * Experience working in medical device, healthcare technology, or regulated industries. * Strong understanding of customer service processes, support operations, and service lifecycle management. * Hands-on experience with: + Apex + Lightning Web Components (LWC) + Salesforce Flow + APIs and Integration Patterns + Data Migration and Data Governance * Experience integrating Salesforce with ERP, telephony, knowledge management, and enterprise applications. * Strong communication, leadership, and stakeholder management skills. * Experience working within Agile and DevOps delivery models. Preferred Qualifications * Salesforce certifications such as: + Salesforce Certified System Architect + Salesforce Application Architect + Service Cloud Consultant + Integration Architect + Experience Cloud Consultant + Agentforce / AI-powered customer support * Knowledge of FDA-regulated environments and validation processes. * Experience leading global delivery and offshore/onshore teams. ## Description We are seeking a highly experienced Salesforce Service Cloud Architect to lead the design and implementation of scalable customer service and support solutions for the medical device industry. The ideal candidate will have deep expertise in Salesforce Service Cloud architecture, enterprise CRM transformation, and customer support operations, along with hands-on experience leading complex implementation programs. This role requires a strong technology leader who can partner with business stakeholders to modernize customer support processes, improve agent productivity, enhance customer experience, and deliver scalable enterprise solutions integrated with multiple business systems., * Lead architecture, design, and implementation of enterprise Salesforce Service Cloud solutions. * Partner with customer support, technical support, field service, quality, training, and commercial operations teams to define business requirements and scalable CRM solutions. * Design and implement solutions leveraging: + Case Management + Omni-Channel Routing + Knowledge Management + Entitlements & SLAs + CTI / Telephony Integration + Digital Engagement + Customer Communities / Experience Cloud + Chatbots and AI-powered support + Email-to-Case and Web-to-Case + Service Console * Define enterprise architecture standards, integration frameworks, and data governance strategies. * Lead discovery sessions, solution workshops, architecture reviews, and roadmap planning. * Provide hands-on technical leadership for Salesforce configuration, customization, integrations, and deployment activities. * Design integrations with ERP, product management, entitlement systems, field service, and enterprise platforms. * Collaborate with business leaders to improve customer support KPIs including case resolution time, customer satisfaction, and agent efficiency. * Ensure solutions align with compliance and validation requirements within regulated medical device environments. * Mentor developers, administrators, architects, and business analysts on Salesforce best practices. * Support release planning, DevOps processes, environment strategy, and governance. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [Building the Next Generation of Software](https://www.wearedevelopers.com/videos/100186-building-the-next-generation-of-software) - [Reducing LLM Calls with Vector Search Patterns - Raphael De Lio (Redis)](https://www.wearedevelopers.com/videos/1714-reducing-llm-calls-with-vector-search-patterns-raphael-de-lio-redis) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Got AI ideas but no money? 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