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# Technical Support Specialist

- **Company:** Huntington Ingalls Industries, Inc.
- **Location:** Fair Lakes, VA, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, System Configuration, Data Transmissions, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Network Connections, Software Engineering, Connectivity Problems, Information Technology
- **Published:** September 4, 2026
- **Apply:** https://www.themuse.com/jobs/alionscienceandtechnology/end-user-support-end-user-support-1-4271

## About the Role

* 0-1 year with BA or HS diploma + 4-5 years of relevant experience.
 * A minimum of one year of prior experience working in a technical support position.
 * Experience working cooperatively with technical support groups when troubleshooting network issues via bridge calls, email, and instant messenger and other communication tools.
 * Knowledge, skills, and abilities in some or all of the following:
 * Computer operations background
 * Computer networking knowledge
 * Verifying network timings
 * Verifying proper sequential operation
 * Verifying data transmission & data return formats
 * Must have good oral and written communication skills to support communication and incident ticket documentation of all interactions with callers or users, including but not limited to: phone, email, in-person, and other communication formats.
 * The selected candidate must be willing to work any day of the week. Current hours of operation are M-F 0600-1900; Saturday 0600-1400; Sundays/Holidays 0500-1200 EST.
 * Clearance: Must be able to obtain and keep a USPS Sensitive Clearance

## Description

HII- Technical Solutions Division (HII-TSD) is currently seeking a Technical Support Specialist to work out of our Fairfax - Fair Lakes, VA location.

What you will do

 * Use support desk incident tracking systems
 * Create and manage incident (issue) tickets, provide caller with ticket number and estimated resolution time
 * Verify that software/equipment is properly configured and network connectivity is operational and correct connected to the network
 * Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues
 * Escalate issues as needed to next Tier support
 * Conduct follow-up to ensure issue is resolved and ticket is closed
 * Use ordering system to order and track replacement parts
 * Learn to re-configure CPU/laptop based scanning systems and web-based configuration systems
 * Provides technical support to business area management and staffs for personal computer systems software, hardware, and network connectivity. Installs, configures and troubleshoots desktop systems, workstations, and network connectivity issues.
 * Accountable for asset management of the information technology hardware.
 * May assign and maintain user passwords for specialized software.


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