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# Application Support Engineer

- **Company:** Alkami
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $83,200.0 - $104,000.0
- **Contract:** Temporary contract
- **Skills:** JIRA, Software as a Service, Cloud Computing, Collaborative Software, Distributed Systems, Monitoring of Systems, Issue Tracking Systems, Log Analysis, Simple Data Format, SQL Databases, Grafana, Software Troubleshooting, Gsuite, Splunk, New Relic (SaaS), Servicenow
- **Published:** September 4, 2026
- **Apply:** https://startup.jobs/application-support-engineer-temporary-worker-alkami-technology-india-ltd-8754568

## About the Role

* Identify recurring issues by conducting root cause analysis and recommending permanent fixes. Recommended Experience & Education

Minimum Years of Experience

2+ years in a B2B application support role

Education Level Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience

Knowledge, Skills, & Qualifications

Required

 * Proficiency in SQL and log analysis

 * Knowledge of ITIL or SaaS principles

 * Experience in troubleshooting application issues in distributed systems

 * Strong communication and client interaction skills

 * Time management and the ability to handle multiple priorities

Preferred

 * Experience in FinTech or banking applications

 * Familiarity with ACH file formats and processing

 * Experience with Jira, ServiceNow, or similar ticketing systems

 * Knowledge of cloud or monitoring tools (Splunk, Grafana, New Relic)

 * Experience with Google Workspace or similar collaboration tools

## Description

* Classify and document incoming application support tickets by severity, urgency, and category.

 * Resolve client issues by analyzing logs, running SQL queries, and reviewing application behavior.

 * Prioritize and manage tickets by maintaining SLAs and escalating when necessary.

 * Resolve tickets across a minimum of 5 product categories with sufficient depth, while having the capability to manage tickets across all product categories.

 * Collaborate with internal teams by escalating complex issues with clear diagnostics and context.

 * Escalation point for lower-level engineers, aiming to assist lower-level engineers in resolving tickets without formal handoff when possible.

 * Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures.

 * Contribute to release readiness by validating application updates and participating in deployment support.

 * Improve client experience by maintaining empathy and professionalism during technical investigations.

 * Participate in on-call rotations by supporting after-hours high-severity incidents.

 * Assist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively.


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