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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician in Boca Raton - **Company:** Energy Jobline - **Location:** Boca Raton, FL, United States - **Experience:** Experienced - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Multi-Factor Authentication, Issue Tracking Systems, Software Deployment, Microsoft InTune, Information Technology, 3-tier Architectures, User Administration - **Published:** September 4, 2026 - **Apply:** https://www.energyjobline.com/job/service-desk-technician-boca-raton-31505969 ## About the Role For this role, you should have 2-3 years of IT Help Desk, MSP, or related technical support experience (internships, school-based IT work, certifications, or strong customer service with technical aptitude may be considered). We're looking for people who can demonstrate: * Intermediate troubleshooting of Windows and/or Mac systems. * Intermediate knowledge of Microsoft 365 administration, including user management and common administrative tasks. * Familiarity with Active Directory, Microsoft Intune, and endpoint management concepts. * Clear written and verbal communication skills. * A strong willingness to learn and grow. Preference will be given to candidates with: * IT-related coursework or certifications (CompTIA A+, Network+, or equivalent). * Previous MSP or Help Desk experience. Above all, we value candidates who are humble, hungry, and people smart-qualities that allow us to help you grow your career in Customer Service and IT. ## Description As an IT Service Technician Tier 1, you will be the first point of contact for clients experiencing technical issues. You'll work directly with end users via phone, email, chat, and occasionally onsite at client locations to troubleshoot and resolve technical issues, fulfill service requests, and provide exceptional customer service. When needed, you'll escalate more complex problems to Tier 2 or Tier 3 technicians while continuing to support clients across a variety of technologies and environments.Your responsibilities will include: * Troubleshooting and resolving hardware, software, and connectivity issues. * Assisting with user account administration, password resets, MFA, Active Directory, Microsoft 365, and Intune-related tasks. * Supporting workstation deployments, software installations, and endpoint management activities. * Providing remote support and occasional onsite support at client locations as needed. * Documenting work performed, troubleshooting steps, and resolutions within our ticketing system. * Collaborating with senior technicians and team leads to deliver exceptional client service and continue developing your technical skills. * Participating in a variety of IT projects and operational initiatives as business needs require. Hybrid Schedule: This is a hybrid position based out of our Boca Raton office. Team members are expected to work onsite approximately three days per week and may also be required to provide support at client locations as business needs dictate. Remaining work may be performed remotely when not scheduled for office or client-site responsibilities. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)