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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise Solutions Engineer, Service Management - **Company:** Technology Talent Network LLC - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Expert - **Salary:** $156,800.0 - $178,500.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Asana, Data Structures, Systems Integration, Workflow Management Systems - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/enterprise-solutions-engineer-service-management-asana-9636095 ## About the Role * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. * Possesses 5+ years in solutions consulting, sales engineering, or a similar customer-facing technical role, with a clear understanding of IT and service team personas. * Proven discovery and technical validation skills, with the ability to uncover workflows, technical constraints, and decision criteria before architecting a solution. * Skilled at presenting product demonstrations, workshops, and whiteboard sessions to both technical and executive audiences. * Capable of explaining technical concepts clearly and credibly, including workflow design, data structures, integrations, and automation concepts. * Thrives in ambiguity and early-stage environments where messaging, product capabilities, and playbooks are actively evolving in real time. * Familiarity with service management methodologies (like ITIL, SLA frameworks, or incident workflows) or experience with ticketing, identity, and workflow automation systems is a plus. ## Description As a member of the AMER Solutions Org, you will act as a trusted advisor for prospects and clients, driving customer acquisition and accelerating revenue growth through a mastery of strategic sales and Asana platform expertise. In this role, you will be at the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive to build repeatable technical plays for Asana Service Management across IT and service teams. You will bridge the gap between the voice of the business and the voice of the customer, gathering first-party insights to help shape how our product, demos, and technical positioning evolve., * Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within various customer segments and industries, managing everything from discovery to tailored product demonstrations and close. * Translate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders. * Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and seamless fit within their existing technology landscape. * Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts. * Build repeatable demo assets, technical collateral, and structured feedback loops to enable the broader field organization as this service management motion scales. * Surface customer objections and product gaps directly to Product, Product Marketing, and Sales leadership to actively inform the product roadmap and go-to-market strategy. ## Related Videos - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Phel, a native Lisp for PHP](https://www.wearedevelopers.com/videos/791-phel-a-native-lisp-for-php) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) - [The AI-Native Engineering Org: What’s Real, What’s Hype, What’s Next](https://www.wearedevelopers.com/videos/100004-the-ai-native-engineering-org-what-s-real-what-s-hype-what-s-next) - [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines) ## Related Articles - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)