> Markdown version of [/jobs/ext/2704259-solutions-engineer](https://www.wearedevelopers.com/jobs/ext/2704259-solutions-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Engineer - **Company:** MD INTEGRATION LLC - **Location:** United States (Remote available) - **Experience:** Experienced - **Salary:** $68,500.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Software as a Service, Data Mapping, JSON, Python (Programming Language), SQL Databases, Data Streaming, Scripting, Postman, Hubspot, Restful APIs, Webhooks, Web Api - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/solutions-engineer-md-integrations-9628287 ## About the Role * 3+ years' experience in a prospect-/customer-facing role directly supporting technical implementations such as a Solutions Engineer or Technical Support. * Strong foundational understanding of APIs, Webhooks, JSON payloads, and HTTP status codes. Understanding key concepts related to Webhooks, and REST APIs. * Familiarity with data mapping, payload structures, or basic scripting (Python, JavaScript, or SQL). * Experience using tools such as HubSpot, Postman or equivalent for troubleshooting and testing API calls. * Technically-savvy and able to communicate technical concepts and processes to both technical and non-technical users. * Experience documenting integration processes or producing customer-facing support materials for internal and external use including workflows, process diagrams and SOPs. * High attention to detail and organization; able to manage multiple projects and stakeholders simultaneously. * Demonstrated curiosity and ability to learn new systems, data flows, and integration logic quickly. * Customer-first mindset - you thrive in helping customers solve problems and find clarity. * Experience in SaaS or healthcare technology integrations, preferred ## Description The Solutions Engineer plays a key role in supporting MDI customers through the technical aspects of onboarding and integration. You'll serve as the primary technical contact for customers integrating with MDI's APIs and webhooks, become an expert on each API endpoint, testing data flow, troubleshooting issues, and ensuring successful go-lives. This role is ideal for someone early in their technical career who enjoys problem-solving, learning new systems, and explaining complex concepts clearly to non-technical customers. You'll work closely with engineers, and customer success teams to make integrations run smoothly and efficiently., 1. Act as the technical point of contact for new customer integrations, from setup to post-launch support. 2. Assist our customers with their API configuration and test scenarios, validating their integration set up over screen share and guiding the customer in real time. 3. Troubleshoot integration issues using tools like Postman, logs, and internal dashboards; collaborate with engineering for complex escalations. 4. Translate customer inquiries and data needs into clear technical tasks and configuration notes. 5. Work with Clinical Support Team and Customer Success Managers to ensure customer expectations and technical capabilities align. 6. Create or improve internal and client-facing technical documentation, guides, dashboards, workflows and knowledge base. 7. Identify recurring issues or friction points and recommend ways to simplify or automate the integration process. 8. Maintain a high level of responsiveness, follow-through, and customer empathy throughout the integration lifecycle. Success Looks Like... * Quick integration timelines driving a frictionless go-live. * High customer satisfaction scores during integration and beyond. * Low number of escalations needing hands-on engineering resources. * Accuracy and completeness of documentation. * Responsiveness and collaboration across technical and customer teams. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) - [Developer Marketing](https://www.wearedevelopers.com/videos/1049-developer-marketing) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)