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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Lead - **Company:** NOTO LLC - **Location:** New York, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Software as a Service, Customer Data Management, SQL Databases - **Published:** September 4, 2026 - **Apply:** https://startup.jobs/implementation-lead-noto-8147277 ## About the Role * 1-4 years of experience in Customer Success, Implementation, Project Management or similar roles * Experience working at a startup or in fast-paced, ambiguous environments (bonus if early-stage) * Strong problem-solving and organizational skills-you can bring structure to messy problems * Comfortable working with data (Excel/Google Sheets; SQL is a plus) * Excellent communication skills-you can clearly explain complex workflows to non-technical users * High ownership mindset-you take initiative and see things through end-to-end * Passion for helping small businesses succeed and willingness to engage directly with users Nice to have: * Experience with SaaS onboarding or implementation * Experience working with SMB customers or in education / local services ## Description * 1 day remote per week * 1 week per quarter work from anywhere * Occasional travel for team off sites and customer visits Work Culture * High Camaraderie: We are in the trenches together and celebrate our collective success. * Low Ego: We believe in collaboration over hierarchy . We have a flat decision-making structure-great ideas can come from anywhere. * High Output: Expect an intense, high-growth environment. We invest that time because every week moves the product forward and our users closer to success. This may occasionally include evening work, with weekend availability as needed to support ad-hoc customer needs. * Have Fun: Hackathons in Mexico City , karaoke with customers, team off-sites. * Growth Mindset: We attend industry events and learn directly from our users. The Role As an Implementation Lead, you'll own the critical first experience our customers have with Noto. You'll work directly with tutoring centers, music schools, and academies to onboard their data, configure their systems, and train their teams-ensuring they go live quickly and successfully. This role sits at the intersection of operations, customer success, and product, and is essential to scaling Noto's growth., Customer Onboarding & Implementation * Own end-to-end onboarding for new customers-from kickoff to successful launch * Partner closely with data team to collect, clean, and migrate customer data (students, schedules, billing, etc.) into Noto * Architect the software to match each business's workflows and needs * Ensure fast, high-quality implementations that minimize time-to-value Training & Enablement * Train customers across roles (owners, admins, instructors) through live sessions, async content, and documentation * Create scalable onboarding materials (guides, videos, templates) * Act as a trusted advisor to help schools adopt best practices Customer Support & Success * Serve as a frontline resource for customer questions and issues during onboarding and beyond * Troubleshoot problems quickly and ensure a high-quality customer experience * Partner with Customer Success to ensure long-term retention and satisfaction Product Feedback & Improvement * Gather and triage customer feedback to identify patterns and product gaps * Collaborate with Product and Engineering to improve onboarding flows and core features * Advocate for the customer while balancing product priorities ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Should Tech Managers Be Developers First? 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